Handy Josandy Itta

HANDY JOSANDY ITTA Kab. Bekasi, Indonesia | - |- SUMMARY Accomplished Product Manager with extensive experience in leading product development and operations across diverse industries. Currently spearheading the BRISmart project at PT Bank Rakyat Indonesia, achieving international recognition for innovative learning solutions. Previously, as Product Owner at Ruangguru, successfully launched features enhancing B2B Learning Management Systems. Demonstrated expertise in product management, user experience optimisation, and strategic stakeholder engagement. Recognised for exceptional service and empathy as Product Specialist at GOJEK Group. Proficient in tools such as JIRA, Confluence, Google Analytics, and Mixpanel. Career goal: to drive impactful product innovations that enhance organisational efficiency and user satisfaction. EXPERIENCE 06/2022 to Current Product Manager PT Bank Rakyat Indonesia (Persero) Tbk - Indonesia Lead product roadmap and development for BRISmart, enhancing Learning Management System accessibility for BRI employees. Oversee mobile app and API streams, ensuring seamless integration and user experience. Drive measurable improvements in employee training engagement and efficiency. Achieve measurable improvements in training engagement and efficiency, contributing to overall workforce development. Drive product operations by managing SOPs, incident handling, performance monitoring (uptime, error rates), and coordination with Dev/QA to maintain operational excellence at scale. Act as a strategic business partner, translating learning and development needs into product features through stakeholder workshops, FGDs, and data-driven decision-making. Key Highlight: With strong synergy and unwavering support from our Unit Leader, my team and I successfully led BRISmart to international recognition from two prestigious institutions: Brandon Hall Group - Best Approach to Implementing Learning Experience Platform (LXP) & Best Use of Blended Learning. EFMD Global - CLIP 5 Years Accreditation Award (all-time high for BRI). 07/2020 to 06/2022 Product Owner PT. Ruang Raya Indonesia (Ruangguru) - Indonesia Owned the Ruangkerja product and built an effective B2B Learning Management System accessible to professionals across industries. Led and managed the product roadmap and end-to-end development of Ruangkerja. Coordinated cross-functional teams and maintained clear communication with internal and external stakeholders. Key Highlight: – Developed the Theme Configuration feature, enabling clients to customize the platform's appearance to match their corporate identity. – Launched the Learning Plan (Learning Journey) feature to help users align training programs with structured career development pathways. 07/2019 to 07/2020 Product Specialist - Level 3 PT. Moka Teknologi Indonesia (GOJEK Group) - Indonesia Developed and maintained a high level of product knowledge of Moka's products. Resolve client needs and then sort them by priority by business needs and client pain points. Detected and tracked software defects and inconsistencies. Key Highlight: Received the best employee award (Moka Rock Star) in 2020 for contributing to providing good service and showing empathy to users. 06/2017 to 07/2019 Management Information Systems Specialist PT. Lion Air - Indonesia Implemented software and security updates and provided creative solutions to complex user problems. Worked with engineering teams for identifying and implementing improvements. Key Highlight: Innovated on reports from the finance team to taxes team which were previously done manually and took around 6 hours, then made digitally and reduced to less than 2 hours. Then help the data migration process in collaboration with Google to move Lion Air's data to the Data Center to Singapore. 11/2016 to 05/2017 Operation Development Program PT. TNT Skypak Indonesia (FedEx) - Indonesia Identified problematic areas and implemented strategic solutions in time. Assisted with maintaining information through controlled software installation and staff education. Key Highlight: Provided an innovation to work with one of the freight forwarding startup to send client goods that are top priority but the goods are late released by the Customs so it cannot be sent using the TNT fleet. 07/2015 to 06/2016 Account Officer PT. Bank Danamon - Indonesia Acquired new clients and maintained existing clients. Performed finance analysis, reporting, and management tasks. Created detailed business plans designed to attain predetermined goals. SKILLS JIRA Confluence Google Analytics Mixpanel Product Management User Stories Customer Experience Communication and Negotiation Ability to Work in a Team Good Organizational Skills LANGUAGES Bahasa: Beginner A1 English: Upper Intermediate EDUCATION 08/2014 Bachelor of Computer Science: Information Technology Satya Wacana Christian University B2 My thesis was researching on Openstack which is one of the cloud computing platform that provides Infrastructure as a Service (IaaS) which is a service that is able to provide storage, memory, processor, network, and operating system into virtual. HOBBIES AND INTERESTS Basketball Video Games