Handson Banda
LinkedIn
BA LL Graduate/ Patient Telehealth Coordinator/ Healthcare Support Representative
Summary:
• A recent Law graduate with over 3 years of experience in the US healthcare sector, specializing in telecalling, medical billing, case management, patient intake and onboarding.
• Proficient in working with American healthcare facilities, providing excellent communication, organizational, and problem-solving skills.
• Adaptable and detail-oriented, with a strong commitment to enhancing patient experiences and streamlining administrative process
• Strong academic background with a 5 year Integrated Bachelor's degree in LAW and ARTS,
• Conducted comprehensive patient intake for Chiropractic clinics, heart and cardiovascular facility procedures, collecting medical history, insurance information,HIPAA forms and consent forms to ensure accurate record-keeping and compliance with healthcare regulations.
• Coordinated with healthcare providers and billing departments to facilitate pre-authorizations and address patient inquiries.
Education:
• PARUL UNIVERSITY, VADODARA GUJARAT INDIA: BA LLB LAW June 2018 - May 2023
Technical Skills:
• Case Management: Expertise in processing new patient registrations and information verification.
• Patient Intake :.Implemented streamlined intake procedures, reducing wait times and enhancing patient-centric care.
• Electronic Health Records Management : Eclinicalworks.com , SimplifyPI.com software. CGM (CompuGroup Medical emds.com) software .
• Web Technologies: RINGCENTRAL, DIALPAD , PRACTICE FUSION, Eclinicalworks.com, SIMPLIFYPI.com, CGM emds.com Zoho
Work Experience
Patient Intake and Onboarding Manager| VarnDigiHealth, Orlando Heart and Vascular Institute,Orlando , Florida, USA June 2024 – Present
• Conducted comprehensive patient intake for heart and cardiovascular procedures, collecting medical history, insurance information, and consent forms to ensure accurate record-keeping and compliance with healthcare regulations.
• Efficiently scheduled and coordinated patient appointments, including diagnostic tests, follow-up visits, and specialized cardiovascular procedures, optimizing facility resources and patient flow through the Eclinicalworks system and portal
• Communicated effectively with patients to provide clear instructions regarding pre-procedure preparations, insurance coverage, and appointment details, enhancing patient satisfaction and minimizing no-show rates.
• Collaborated with medical staff to confirm the availability of necessary equipment and personnel for cardiovascular procedures, ensuring a seamless and high-quality patient care experience.
Patient Intake Case Manager/Medical Billing |Iceberg Health, SimplifyPI, Atlanta,Georgia, USA
November2022 – November 2023
• Managed the patient intake process, handling over 70 calls daily to schedule appointments, verify insurance, and collect medical histories.
• Implemented streamlined intake procedures, reducing wait times and enhancing patient onboarding experiences.
• Made easy work of prioritizing appointments based on patient needs and urgency
• Supervised and trained intake staff, ensuring a patient-centered approach to communication and care.
• Coordinated with healthcare providers , patient attorneys and billing departments across Atlanta GA to facilitate pre-authorizations and address patient inquiries.
• Utilized EHR systems for efficient data management, appointment scheduling, and team communication.
AceDynamiz , Vadodara Gujarat, India September 2018 – January 2020
• Contacted Australian customers daily to offer competitive gas and electrical rates, successfully making an average of 50 calls per day.
• Provided detailed information on available rates, rebates, and energy-saving options to help customers reduce their utility costs.
• Assessed customer needs and tailored energy solutions, facilitating the switch to more affordable plans.. .
• Recorded customer data and feedback, maintaining a detailed database to support follow-ups