Hanah Mae Rojo

Hanah Mae D. Rojo Address: Brgy. 26-C Gempesaw St., Poblacion Dist., Davao City, Philippines Email address:-Contact no.: - OBJECTIVE Detail-oriented professional with years of experience as a personal assistant and customer service representative. Organized leader looking for a position as a virtual assistant. In return, I offer my service and determination to be an asset to the company and to contribute to your goals and needs. EDUCATIONAL BACKGROUND Bachelor of Science in Tourism Management University of Mindanao (2018 – 2021) PROFESSIONAL EXPERIENCE Customer Service Representative VXI Global Holdings B.V. Philippines April – October 2022 • Maintain up-to-date knowledge about products and services. • Respond to customer queries about services, equipment, promotions, roaming and billings. • Enhance customer retention and satisfaction by providing outstanding and prompt customer services. • Take customer’s complete service orders. • Handle customer requests for payments, activations, upgrades and other services. • Provide excellent, personalized customer service. Customer Service Representative (Non-Voice) Alorica Teleservices 2019 - 2022 • Review and approve driver’s documents. • Making sure documentation is stored safely and securely. • Check for accuracy and edit files. Financial Consultant Assistant Pru Life U.K. - Borromeo Insurance Agency August – September 2018 • Work with clients to develop individualized financial plans for insurance. • Identify client's financial goals and expectations. • Assist them in selecting appropriate investment opportunities. Customer Service Representative iQor Philippines - Telemarketing Service (Seasonal Account) June - July 2018 • Furnish clients with relevant order-related information. • Processing order shipments and customer demands. QUALIFICATIONS AND SKILLS • • • • • • • • Dedicated and Hard-working individual Exceptionally versatile and adoptability A careful eye for detail Keen to learn new things Multitasking Skills Speed typing skills Oriented in Microsoft Office Applications such as: - Microsoft Office Word - Microsoft Office PowerPoint Capable of editing logo files and presentation using different applications such as Canva. SEMINARS AND TRAININGS: • EVENTS MANAGEMENT WEBINAR SERIES Professional Image Building, Communicating Effectively, Teamwork & Leadership, Event Class October 26, 2021 • 1ST PLACE IN TOURGUIDING COMPETITION College of Hospitality Management, University of Mindanao February 26, 2019 • NATIONAL CERTIFICATE (NC) II in TOURISM PROMOTION Technical Education and Skills Development Authority (TESDA) October 12, 2017