Hana Mariano

FAITH HANA L. MARIANO 3 Sampaguita St. Gregoria Heights Taytay, Rizal--Skype ID- live:hannaqt05 OBJECTIVE ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ To obtain a position in a responsible institution where I can enhance my knowledge, interpersonal skills and acquired experience. HIGHLIGHTS OF QUALIFICATION ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ Good communication and client service skills. Has a wide experience and knowledge in client service. Able to work productively in high volume and even in a stressful environment. Optimistic, hardworking and dedicated to her field of endeavor. PROFESSIONAL EXPERIENCE ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ Convergys One, Inbound Sales Representative, March 2015 – September 2015 Answered inbound calls in support of customer needs. Promoted subscription, data, and vehicle services to clients. Provided benefits that clients can get from the services. Processed data entry for clients. Handled customer complaints in a professional manner. Assisted customers with inquiries and resolved potential customer service issues. Tech-Synergy Medical Transcription Philippines, Medical Transcriptionist, September 2015 – December 2015 Listened to the recorded dictation of a doctor or other healthcare professional. Transcribed dictated patient’s history, diagnostic test results, operative reports, and other documents. Reviewed and edited drafts prepared by speech recognition software, making sure that the transcription is correct, complete, and has a consistent style. Translated medical abbreviations and jargon into the appropriate long form. Flawless Face and Body Center Inc., Aesthetician, January 2016 – May 2017 Provided quality facial and body treatments that address skincare concerns. Advised clients and suggests treatments related to their individual needs. Maintained client reports and notes. Actively pursue sales goals. Chainspellls Store, Amazon – eBay Virtual Assistant Homebased, August 2017 – February 2018 Researched products on eBay. Made comparison on products from eBay to Amazon products. Checked reviews, ratings, and price of each product. Lingito Inc., Amazon – Alibaba – Jungle Scout Virtual Assistant Homebased, March 2018 – September 2018 Checked reviews and ratings of items on Amazon store. Checked messages and feedbacks on Amazon Seller Central account. Researched given products on Amazon. Researched products on Alibaba. Sent template emails on Alibaba suppliers. Researched good products on Jungle Scout. Made daily reports. Audible, Adobe Photoshop, Etsy Virtual Assistant Homebased, December 2018 – April 2019 Provided written product reviews on audiobooks. Created titles and descriptions for audiobooks. Spinned books to create a new one. Checked grammars and spellings of books. Researched images for book covers. Uploaded t-shirt designs on Etsy. EDUCATION & PROFESSIONAL DEVELOPMENT ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ World Citi Colleges,- Antipolo City Professional License in Nursing Computer Skills MS Office (i.e. Microsoft Word, Microsoft Excel & Microsoft Powerpoint) Adobe Photoshop, Illustrator & XD PERSONAL INFORMATION ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ Date of Birth:April 5, 1994 Civil Status:Single Permanent Address:3 Sampaguita St. Gregoria Heights Taytay, Rizal 1920