Hamza Mohammed

Hamza Mohammed Nigeria -- linkedin.com/in/hamza-mohammed-11a43644 Summary I am a professional With a strong moral background and foundation, high level of focus and determination, keen to secure a promising position that offers a challenging responsibility and goal/growth-oriented to deliver at my set position of development. I have Hands-on experience with customer care tools such as Zendesk, Zoho, MailChimp and pipedrive. Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills , Multitasking and time-management skills, with the ability to prioritize tasks at hand. Experience Customer Service Consultant ECOWAS Parliament Jun 2022 - Present (6 months +) Creation of protocol standards that uphold traditions and ensured participants display politeness and respect. Welcomed Members of Parliament from the Airport with all necessary protocols involved Hotel preservations for Members of Parliament over the phone Setup Medical appointments for any Member of parliament assigned to me that day by the Chief protocol officer Nysc Office Assistant ECOWAS Parliament Aug 2019 - Mar 2020 (8 months) Reproduction of Parlimentary files and documents for Delegates and Staffs of the Organization Customer Care Representative MTN Nigeria / ISON BPO Sep 2015 - Nov 2017 (2 years 3 months) -Ensuring key customer data is adequately captured. -Prompt documentation of transactions and collection of customers’ data. - Maintaining a positive empathetic and professional attitude towards customers at all times. - Responding promptly to customers’ inquiries. - Acknowledging and resolving customers’ complaints. - Answering product services questions, suggesting information about other products and services. - Processing of orders, preparing correspondences and fulfilling customers’ needs to ensure customers satisfaction Education Hamza Mohammed - page 1 Federal University Oye Ekiti Bachelor of Science - BS, Sociology 2014 - 2018 Licenses & Certifications Edapt Certified Basic Learner - Blockchain Fundamentals - Edapt Edapt Certified Basic Learner - Cybersecurity - Edapt Edapt Certified Basic Learner - Stock Market Investing - Edapt Customer Service Representative Certification (CSRC) - Udemy Certified Product Manager (CPM) - EntryLevel Accelerated Jobberman Soft Skills Training - Jobberman Nigeria q5dbr6dfhc Skills Customer Relationship Management (CRM) • Empathy • Teamwork • Team Spirit • Organization Skills • Communication • Interpersonal Skills • Leadership • Time Management • Management Hamza Mohammed - page 2