Hamza Jamal

Hamza Jamal Senior UX/UI Designer Portfolio: hamza-jamal-portfolio.framer.website LinkedIn: linkedin.com/in/hamzajamal-design Email:-Phone: - Summary: Designer with 4.5 years of experience in crafting human-centered products. I specialize in Design sprints, Design systems, and strategies for defining end-to-end customer journeys. Work Experience: Sr. UX/UI Designer Carbonteq | 01/08/2024 - Present ● Performed UX audits and iteratively enhanced E-commerce app interfaces, leading to a 40% reduction in abandonment rates. ● Mentored and guided two junior designers, nurturing their skill development, resulting in a 45% improvement in project delivery timelines and overall team efficiency. ● Simplified B2B startup user cases and streamlined them through Information Architecture, reducing cognitive load and enhancing the user experience of critical tasks. ● Revamped the B2C website by utilizing metrics and heatmaps which led to an increase in traffic to previously neglected pages by 35%. Product Designer Arbisoft | 02/08/2019 - 24/07/2024 ● Enhanced user conversion rate from 1.79% to 11% by using a user-centered design approach and redesigning the user interface into a consistent web application. ● Expanded the design team from 2 to 4 members by developing hiring criteria and an onboarding process. ● Implemented a streamlined design hand-off process and took ownership of cross-functional team collaboration. ● Conducted 5 usability testing sessions to identify pain points and enhance user experience, resulting in a 20% increase in user satisfaction. ● Improved task completion rates by 90% and reduced user errors through data-driven decisions while following WCAG 2.0 guidelines, and design principles to enhance accessibility. ● Used quantitative and qualitative research to empathize with the users to understand the problems and created affinity maps to prioritize user needs. Summer Internship Augit Technologies | 01/08/2018 - 30/08/2018 ● Supported Senior UX designers in conducting user research and heuristic evaluations, resulting in a 25% improvement in the overall user journey of the product. ● Presented innovative solutions to stakeholders and product managers by prioritizing the information displayed on the SaaS-based website and mobile app. ● Assisted in front-end development tasks, contributing to creating user-friendly interface interactions and enhancing the app's usability by 20%. Education: User Experience Nanodegree Graduate Udacity | 01/11/2020 - 01/01/2021 Bachelor in Software Engineering University of Engineering and Technology, Taxila | 27/10/2015 - 16/08/2019 Skills: Research User interviews, Usability testing, A/B Testing, Proto Personas, Competitor analysis Design Information Architecture, User flows, Concept sketches, Customer journey mapping, Wireframes, Accessibility, High Fidelity Design, Prototypes and Mockups, Motion and interaction design, Design systems, Branding, HTML, CSS, JavaScript Design Collaboration Design Leadership, Presentation, Design Thinking Workshops, Design Strategy, Service Design, Agile or Scrum, Design reviews and critique, Detail oriented, Design Handoff Tools: Figma, Sketch, Photoshop, Illustrator, Webflow (low-code no-code website builder), Squarespace, Framer, Hotjar, Google Optimize, Lookback, Optimal Workshop, Miro, Jira, Trello, Smartsheet, Slack, Notion Languages: English, German A2, Urdu Honors & awards: 1st position in IBM Battle of Chatbots product hackathon Certifications and Licenses: Accessibility-First Design | LinkedIn Hands-On with Design Systems | LinkedIn Designing Emotion: How To Use Design To Move People | Online Course UX Design: User flows, Ideation, Storyboarding, and creating scenarios | LinkedIn