Hamza Fayaz

HAMZA FAYAZ FLAT # 104 SIKANDAR RESIDENCY NEAR PAKISTAN CHOWK SADDAR,KARACHI (--      Personable and Knowledgeable Electronic Graduate 1+ years of hands-on analysis and troubleshooting electronic circuits & projects. Assisting Customers and Providing Technical Support at Tier 1 Level for different internet products Like DSL (ADSL, VDSL), Cable Modem, GPON Modem & IPTV Box. Possesses knowledge of MS Office IT solutions, Product analysis, systems administration, and management information services applications, administering database and information systems. Good Understanding in Mathematics, Statistic and Probability Acquired Beginner Level Skilled in C++ and Python. Professional Experience SYBRID Pvt ltd Technical Support Engineer, Aug 2020–Present         Providing Tier 1 Technical support for an ISP “Storm Fiber pvt ltd “ Assisted clients with general support for hardware, peripherals, network connections, and software & hardware Products Supported customers with basic Product detail and for current and past software releases. Use OTRS (Ticket Raising System) to generate and escalate a ticket to concern department Coordinated with Level 0.5 technical support specialists to take over calls outside their level of support. Gather information and Escalate support desk tickets to Level 2 in the most crucial circumstances and after considerable time had been spent on a single ticket Make Outage Reports and Manage work Flow in case of Major Outage in the Area Provide product detail and train incoming junior tech support specialists CIK TELECOM INC, TORONTO, CANADA Technical Support Engineer (Part Time) 2020-Present           Working Remotely as a Level 1 Technical support for CIK Telecom Inc. Assisting Canadian client’s Remotely with various hardware and software related issues Participating in daily stand up meetings, led by our senior Tech Supervisor Access ticket Raising System to escalate Case to the ODN for scheduling Technician Visit to client premises. Participating in the new Product Demos Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support Detail orientation, technical details, following established processes and assisting with the development of new or changes to support processes Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers. Use Office 365 Applications to create daily reports of escalated cases. Brainstorming with foreign team members to come up with new troubleshooting ideas Page | 1 PAKISTAN TELECOMMUNICATION LIMITED (PTCL) Summer Internship Program 2018       Monitoring, maintaining and Optimizing Network issues Using NMS Exposer of working on real-time business projects Assist On field Technician in the fault detection of BSC’s & MSC’s using NMS Use Network Management System (NMS) to identify the Slot PON under Outage Area Understanding of How BSC’s and MSC’s providing network in all over the Pakistan Worked under the Supervision of Assistant Manager Education Quaid-e-Awam University of Engineering, science & Technology Bachelor of Engineering in Electronic,-  Graduated: dec 2019 st  Honors: 1 Division  Major Coursework: Applied Calculus, Electronic circuit Analysis, Networking & Communication, Numerical Analysis, Statistics & Power electronics Projects Numeric Control 3D printer (Final year Project)     Objective: To Build CNC Technology Based Low Cost 3D Printer to print Real time 3D Objects. Hardware: Used Arduino + Ramps as a Microcontroller Language: C++, Merlin Firmware written in C++ Software Simulation: Tinker CAD, G-Code for converting steps into x,y,z coordinate Ultrasonic Transceiver Radar System    Objective: To Build an Ultrasonic Transceiver which is basically one kind of radar system to get exact distance and angle for fixed Objects placed around the device & Uses 40KHZ of Frequency for reliable Results. we added LCD to show the parameters and Alarm to inform system for an upcoming thread Hardware: Used Arduino, Ultrasonic sensor, Alarm and LCD Program: written in C++ and used Ultrasonic Library to program sensor Achievement QUEST Electronic Fiest 2018 Project Seminar 2nd Runner up for Ultrasonic Transceiver Radar System. Additional Skills        Exposure to C, C++ and Python. Good Understanding of Mathematics, Statistics and probability Software Troubleshooting & Problem Solving Phone & Email Technical Support Communication & Interpersonal Beginner Level Understanding of SQL Proficient English speaking and writing skills Page | 2 Page | 3