Hamza Elessawy Ahmed
--LinkedIn | linkedin.com/in/hamza-el-essawy | github.com/HamzaElEssawy
COMPUTER SKILLS
Languages
Knowledgeable : HTML5, CSS3, Bootstrap and JavaScript
Familiar with: Java, Python and React
Software
Platforms: Microsoft Windows, Slack, Trello, Air Table, Asana, HubSpot and GitHub
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EDUCATION
Bachelor’s degree in Computer Science Oct 2013 – Feb 2019
Arab Open University, Cairo, Egypt
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RELEVANT PROFESSIONAL EXPERIENCES
Business development officer Oct 2019 – July 2020
Science of Life Studies 24/7 Kuala Lumpur, Malaysia
Planning and implementing project and milestones for SOLS 247 projects
Ensuring and managing Monitoring & Evaluation functions mainly in operation department
Assisting the HR department with job posting and interview
Establishing and record policies and procedures for maintaining and using tools and process, ensuring the data integrity for internal and external stakeholders
Facilitating linkages between project and program management in order to ensure complementary
Reporting and evaluating on projects undertaken in a timely manner
Operation officer (supervisor) Jun 2018 – July 2019 Kahwtna’s Restaurant, Cairo, Egypt
Ensured Monitoring & Evaluation functions
Managed purchasing, supply chain and finance
Supervised 10 staff members
Maintained database and monitored the accuracy of this database is crucial for an efficient delivery process.
Reported and evaluated on projects undertaken in a timely manner (monthly report/finance)
Supported general administrative duties
Administrative officer (Help Desk) Aug 2016 – Apr 2018
Modern Integrated System, Cairo, Egypt
Systematically filled and transferred clients database into company’s system
Managed and updated company’s website
Scheduled meeting (daily, monthly and quarterly)
Provided management support
Delivered report to manager
Managed domain hosting & mailing services;
provided desktop support for users; supported Windows, OS, Ms.Office, Ms.Outlook,
Customer service Agent Dec 2015- May 2016
Raya Contact Center, Cairo, Egypt
Dealt with customer complaints and identified customer’s needs to ensure their satisfaction (including; answering calls, responding to queries and replying email to the clients)
Implemented company’s communication procedures and policies
Recommend potential products and services to suit client’s needs
Respond and provided information accurately and efficiently to callers
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LANGUAGE SKILLS
Language(s)
Arabic (Native) and English (Advance)
TRAINING / COURSE / WORKSHOP
2020 | Udacity – online course accessed at www.udacity.com
Course: Full Stack Development Track (completed)
2019 | Community Development Training by SOLS 24/7, Kuala Lumpur, Malaysia
Workshop and training personal development (14 days/ completed)
2019 | Release Your Inner Genius by Goethe Institute, Cairo, Egypt
Leadership and personal development (7 days/ completed)
2019 | EDRAAK - Online Course accessed at www.edraak.com
Course: Infographic: Fundamental principles of data visualization (4weeks/completed)
2018 | IBM Cognitive Development Boot Camp by Nile University Shiekh Zayed, Cairo, Egypt
Workshop for developers (completed/3days)
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EXTRACURRICULAR AND VOLUNTEER ACTIVITIES
2014 - 2016 | Arab Open University - Student Council
Vice President
2017 - 2018 | ENACTUS - Disaster & Humanitarian Relief
Management Team Member
2012 – 2012 | RO2YA Foundation
Project Assistant
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REFERENCE
Harvind Ganese – Director of Marketing and Communication
SOLS 24/7, Malaysia
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Omar Elsayed - General Manager
Modern Integrated Systems, Egypt.
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