HAMZA AJEL
CUSTOMER SERVICE
REPRENTATIVE
DETAILS
Djerba Midoun, Medenine,
Tunisia
--Date of birth
09/01/1989
SKILLS
Computer Skills
Microsoft Office
Customer Service Skills
LANGUAGES
Arabic
French
Djerba Midoun, Medenine, Tunisia
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PROFILE
Organized, detail-oriented, and experienced in properly handling
customer inquiries and transactions.
EMPLOYMENT HISTORY
Webmaster at METEC, Tunis
April 2013 — February 2014
● Successfully identified, diagnosed, and fixed website
problems, including broken links, typographical errors, and
formatting issues.
Sys admin at Zoom Contact, Tunis
June 2015 — May 2016
● Maintained optimal network performance by performing
network monitoring and analysis.
Tele sales Representative at Zoom Contact, London
December 2016 — July 2017
● Developed sales campaigns and made calls to potential
customers.
English
Customer Service Representative at Mezzo call center, Remote
September 2018 — March 2019
● Communicated effectively with colleagues and superiors.
● Discussed promotions, products, and anything pertaining to
better and more satisfactory service for the customer.
● Redirected calls as needed and worked with my supervisor to
address any outstanding issues or concerns.
Customer service agent at TapTap Send, Remote
May 2022 — June 2022
● Worked well with upper management to ensure ultimate
customer satisfaction.
● Greeted all customers with a smile and enthusiasm.
● Brought forth advanced organizational and multitasking
skills.
Trilingual Customer Service Representative at United call
centers, Remote
December 2021 — Present
● Brought forth excellent customer service skills and a
commitment to customer satisfaction.
● Worked to achieve high customer satisfaction rates by
providing optimal customer service and creative tattoo work.
EDUCATION
Master’s degree, ISET Djerba, Djerba
September 2021 — Present
Completing my master’s degree in digital marketing
Bachelor's degree, Iset Siliana, Siliana
September 2009 — July 2012
Bachelor's degree in computer science and development
