Hamza Ahmad

Cell:- Email:- Hamza Ahmad Professional Summary:        With over 5 years of experience in diverse industries, I excel in overseeing projects from inception to completion, managing stakeholder relationships, and devising innovative solutions to business challenges. Results-driven Project Manager/Business Analyst with a proven track record of successfully delivering projects on time and within budget. Expertise in managing projects as well as contributing into Business Analysis, Business Process Modeling, Implementing Business Flows, Functional/Non-Functional spec Documents, Test Planning and Post-PROD Support. Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, and Systems Testing of client server and web-based systems. Partners with Integration experts for complex client setups migrations by doing Business Process Modeling, Data Mapping, and Data Integrations. Committed to delivering exceptional results, I remain up-to-date with the latest industry trends and technologies. My strong work ethic drives me to consistently exceed expectations in every project I undertake. Eager to leverage my expertise and knowledge, I am excited to join a new team and contribute to the success of their projects. EDUCATION  Bachelor in Computer Science, Superior University, Pakistan EXPERIENCE IGel Solutions Oct 2021 – Till Date Project Manager Project Description: The Project was to implement CIAM Implementation for Enhanced Customer Experience and Security. Main focus was to establish a robust Customer Identity and Access Management platform to streamline customer registration, authentication, authorization, and profile management processes while ensuring data privacy and robust security. Responsibilities:  Manage scope, schedule, and cost.  Facilitate agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.  Foster self-organizing teams and enable team members to reach their highest potential.  Facilitate communication and collaboration between stakeholders and the team.  Monitor progress, and identify and mitigate risks.  Production of ROM (Rough Order of Magnitude) doc to identify the different team’s involvement before the project initiation.  Creation of the Project plan using smart sheet to track the progress of the team on the assigned tasks.  Ensure adherence to agile best practices and processes.  Make decisions in a timely and informed manner. Work Environment: MS Office (Word, Excel, PowerPoint, Outlook, Visio, and Project), SQL, Service Now, Smartsheet, SDLC, Google sheets. Jira, Confluence and Salesforce. Spearlogics Sep 2020 – Oct- 2021 Project Manager Project Description: Spearlogics is a software development company. The project was implementation of Salesforce focuses on optimizing sales processes and enhancing customer engagement through advanced CRM functionalities. This initiative involved integrating Salesforce to streamline workflows, improve data management, and elevate overall business efficiency. Responsibilities:  Led the implementation of Salesforce, overseeing the upgrade of the major infrastructure to enhance network capabilities and improve customer experience.  Managed a cross-functional team and collaborated with stakeholders to ensure the project was delivered on time and within budget.  Contributed to the Salesforce implementation profession by establishing standards and formalizing expectations through guide establishment and associate mentoring.  Possessed proficient knowledge of business analysis tools and templates, guiding others in their use and evaluating relevant alternatives.  Estimated, planned, and organized tasks using project management tools, collaborating with other streams, and understanding various project methodologies.  Documented and analyzed alternative IT and operational solutions, risks, and benefits, obtaining decisions on resolution.  Identified common types of risks/issues and project dependencies, maintaining a simple RAID (Risks, Assumptions, Issues, Dependencies) log.  Developed a cross-LOB process for data management within Salesforce environments.  Managed and coordinated all ETL (Extract, Transform, Load) activities, including data masking, to ensure data integrity and security.  Created and managed a timeline of activities and milestones for the Salesforce implementation, ensuring testing timelines were preserved.  Accountable for managing, refining, and prioritizing the backlog in collaboration with the development team to maximize the value delivered by the Salesforce implementation Environment: Salesforce Service Cloud and Sales Cloud (lightening), Salesforce Community (lightening), SNOW, Ping14C, Agile (SAFe), Mule Soft, PeopleSoft, Visual Studio, Jira, ALM, SharePoint, and Quip. Ibex Business Analyst Project Description Jul 2019 – Aug 2020 Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Responsibilities:  Conduct in-depth analysis of current client processes, identifying gaps, bottlenecks, and redundancies.  Develop detailed process maps, flowcharts, and use case diagrams to visualize existing and proposed workflows.  Research and recommend best-in-class BPO, digital marketing, and customer engagement tools and technologies.  Gather, document, and analyze business requirements in collaboration with clients and stakeholders.  Create clear and concise functional specifications for development teams.  Translate technical requirements into business-friendly language for stakeholders.  Work with project managers to develop project timelines, budgets, and resource allocation plans.  Collaborate with marketing and sales teams to identify new business opportunities and support proposal development.  Conduct post-implementation reviews to measure success and identify areas for continuous improvement Work Environment: MS Office (Word, Excel, PowerPoint, Outlook, Visio, and Project), Jira, Smart sheet, SDLC, Google sheets, Confluence and Salesforce.