Hammad Ahmed Khan

Hammad Ahmed Khan Islamabad (Pakistan)--, - Personal Summary My goal is to achieve a challenging career in a competitive yet progressive environment where I can utilize my analytical, quantitative and creative skills to provide innovative solutions. Easy going by nature and able to get along with both work colleagues and senior managers. ● Expertise - Manages the allocation of work and responsibilities to the assigned technical team. Coordinates day to day operations of the assigned laboratory and the assigned laboratory staff. Ensures work is carried out and performed to the required standards. Monitors and maintains an organized, clean and safe working environment in labs and ensures compliance with work related legal, health and safety standards. Ensures stock of equipment and consumables within a pre-set level of expenditure. Supports in budget preparation by highlighting resource requirements such as equipment, manpower and space. Attending meetings on site. Organizing routine servicing schedules. Negotiating with suppliers and purchase items at optimum cost. Attending meetings, writing reports and giving presentations to Management. Good problem solving and analytical skills Highly motivated individual able to grasp complex software and learn quickly. Team Player and self-motivated. ● Work Experience Prestige International (Aug 2017 – Till date) Sencha.Inc with Core customer care Team as Renewal Success Manager and my main responsibilities include the following o o o o o o o o o o o Managing incoming calls, sending quotations, processing purchase orders and customer service inquiries. Helping customer regarding annual license renewal. Work and maintain the data base on salesforce. Build sustainable relationships and trust with customer/reseller accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team renewal targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies Previous work experiences MA services (American presidential election [survey]) FM-Packages (Cotton Industry) as Manager Quality Assurance for one year Allainet PVT Ltd worked as business development executive for 8 months Abacus Team lead on careen inbound 3 months Education Bachelors of Science (Information Technology) BS (IT) 2013 ARID Agriculture University, Rawalpindi Trainings attended ● ● ● ITIL v3 [ project management] Team Building and Management Effective Budget management Fields of Interest - HR/Admin System administration BSS Planning & Project management Reference To be furnished on demand