HAMINAT ADETUNJI
VIRTUAL ASSISTANT
-| Lagos, Nigeria-|http://www.linkedin.com/in/haminatadetunji
PROFESSIONAL SUMMARY
ynamic Virtual Assistant with over three years of experience in administrative support, CRM management, and process
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optimization. Proficient in leveraging tools like Slack, Asana, Monday.com, Pipedrive, Quickbooks, and Google Workspace to
enhance productivity and communication for remote teams.
KEY SKILLS
RM | Email and Calendar Management | Data Accuracy | InventoryManagement|E-CommerceTools|Data
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Document | Project Management | Communication | Scheduling Tools | Accounting Software | Automationand
Scheduling Tools | Spreadsheet | Google Workspace and Microsoft Office Suite
EXPERIENCE
oan Documentation Specialist and Executive Assistant,
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Cole Benefit Group | Remote
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June2024- present
Analysed and verified loan documentation, achieving a 98% accuracy rate in document vetting and
ligibility assessments.
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Utilized the CRM platform Pipedrive to track client interactions and DocuSign for secure document
handling and electronic signatures, which reduced processing times by 30%.
Increased client retention by 25% by liaising between clients and funding companies, ensuring timely
follow-ups.
Maintained client records using Pipedrive and Monday.com for efficient tracking and organization, ensuring
that information was up-to-date 99% of the time.
Manage email communications, respond to client inquiries, and provide timely assistance.
Maintain complete confidentiality and accuracy when managing sensitive client information by 100%.
Data entry of clients' information and documents into the credit enhancement services portal.
irtual Administrative Assistant
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Dec.2023–Feb 2025
Tackle Crafters | Remote | Contract
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Implemented an inventory tracking system, achieving 99% data entry and stock management accuracy
using inventory software.
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Processed purchase orders, sales invoices, and expense reports, maintaining detailed records and
ensuring compliance while increasing customer satisfaction and prompt orders by 90%.
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Reduced product fulfilment time by 30% whilst saving the company shipping costs and increasing
customer satisfaction score by 35%
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Efficiently manage email inboxes, and ensure timely follow-ups and responses.
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Handle sensitive and confidential information with the utmost discretion and professionalism.
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Supports inventory management by updating SKUs, creating barcodes and product sticker codes, and
ensuring accuracy by 98%
lient Relationship & Operations Assistant
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Nov 2023–Oct2024
JobSolv | Remote | Contract
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Optimized client lifecycle processes, designing onboarding and offboarding workflows to improve retention
by 15%.
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Liaised between clients and team members, ensuring efficient communication and task execution.
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Leveraged Notion and Asana for project management, timeline updates, and database maintenance.
enior Administrative Associate and Counsel
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Oct 2011–Sept 2024
HOA Legal Practitioner | Lagos, Nigeria
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Coordinated client appointments and high-level meetings using Zoom and Microsoft Teams.
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Prepared and managed sensitive legal documents, adhering to strict confidentiality protocols.
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Oversaw file and calendar management, ensuring timely scheduling and organisation.
irtual Assistant
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Jan 2019–Dec 2020
Tender Heart | Remote
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Handled email communication with professionalism and discretion, fostering client trust.
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Created detailed Standard Operating Procedures (SOPs) to enhance workflow efficiency, boosting
productivity by 20%.
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Organized travel itineraries and schedules, optimising logistics for executive-level stakeholders.
OLUNTEER EXPERIENCE
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Virtual Teacher On-boarder & Class Coordinator
Feb 2023 — Present
The Educational Equality Institute| Remote
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Trained and onboarded tutors in virtual teaching methodologies, resulting in enhancing their readiness for
remote classrooms.
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Managed Learning Management System (LMS) operations, ensuring seamless classroom functionality.
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Coordinated recruitment processes and maintained HR documentation for new tutors.
DUCATION
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Olabisi Onabanjo University,
Ogun State, Nigeria.
Bachelor of Laws
CERTIFICATIONS
Virtual Assistance Training: ALX Africa, 2023
AI Career Essentials: ALX Africa, 2024
ata Entry, Bookkeeping, Inventory: Accounting Hub Academy, 2024
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TECHNICAL SKILLS
ccounting Software: QuickBooks, Zoho Books and Invoice, Manager.io | Microsoft Office Suite: Word, Excel,
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PowerPoint, Outlook |Google Workspace: Sheets, Docs, Slides, Calendar, Drive | Project Management Tools:
Monday.com, Asana, Trello | Communication Platforms: Slack, Microsoft Teams | CRM: Zoho CRM, Pipedrive,
Zendesk, Jotform| LMS Platforms: Canvas, Google Classroom| Automation & Scheduling Tools: Zapier, Calendly
