Halimatou Diallo

HALIMATOU DIALLO-| - Pineville Rd, Raleigh, NC 27617 PROFESSIONAL PROFILE ● ● ● Sound knowledge of recognizing and analyzing information problems Customer service experience; excellent communication, time management, and organizational skills Ability to work in a fast-paced environment and multitasking on different projects, and tasks TECHNICAL PROFICIENCY Operating Systems: Windows, Mac, iOS Working Tools: Microsoft Word, Excel, and PowerPoint Languages: Fluent in French and English EDUCATION Durham Community College, Durham, NC Associate in Science: Information Technology Borough of Manhattan Community College (BMCC), New York, NY Associate in Science: Computer Science Member of Phi Theta Kappa Honor Society WORK EXPERIENCE Conduent Inc., Raleigh, NC Customer Service Supervisor July 2020 – Feb 2021 ● Directly supervise employees in the customer service department ● Conduct quality reviews of staff daily and provide feedback ● Routinely review staff performance of key metrics and work with them to improve their performance Customer Service Representative Nov 2018 – July 2020 ● Assist customers via phone support and troubleshoot software related issues for a major tech company ● Find solutions and relate resolutions to customers while helping them make informed decisions Wake County Board of Election, Raleigh, NC Precinct Official Dec 2019 – Present ● Plan and set up the operational precinct to accelerate and aid voters with their voting process Private Clients | Partners in Care, New York, NY Home Health Aide (On-Call) Jan 2015 – Dec 2017 ● Assist clients in grooming, bathing, moving about, eating, and other daily living skills ● Prepare and serve nutritious meals according to the client’s dietary needs Dunkin’ Donuts | Blake & Todd Restaurant | Hudson News, RDU Airport Service Cashier / Barista ● Provided exceptional customer service for two food-service establishments ● Welcomed guests politely and provided needed information; rang up customers’ orders and managed cash TRAINING EXPERIENCE Joint Base San Antonio, TX Basic Military Training Jun 2021 - Aug 12 ● Participated in intense military physical training and basic military life skill foundation Keesler Air Force Base, MS Technical School Training Aug 2021 - Oct 2021 ● Obtained certification in human resource management including personnel information paperwork, and departmental navigation VOLUNTEERING Safe Child, Raleigh, NC ● Work with kids to ensure their safety and well being Jan 2020 - April 2020 Madison Strategies Group, New York, NY Feb 2017 - April 2017 ● Assist job seekers in creating emails, edit or create documents, including resumes and cover letters CERTIFICATIONS Personal Physical Trainer, Cardiopulmonary Resuscitation (CPR) ● International Sports Science Associations (ISSA)