Hakeem Warner

HAKEEM WARNER Suwanee, GA |- |-SOCIAL MEDIA & COMMUNITY MANAGER Visionary and driven Social Media Manager offering extensive experience introducing sound strategies that grow branded social media channels across multiple platforms to drive brand visibility and attract new business with global retailers Customer-oriented and highly-successful strategist with core competencies in developing an original brand voice and imagery aligned with brand vision and establishing authentic relationships with customers, influencers, and followers to stimulate engagement and build social media communities. Personable and collaborative manager who supports team members in aligning career development goals with organizational initiatives by coaching and training employees on honing their distinct skills and expertise. AREAS OF EXPERTISE Key Skills Customer Engagement | Social Networking | Brand Vision | Content Creation | Canva | Adobe | Brand Identity Leadership Development | Business Partnerships | Recruiting & Hiring | Team Leadership | Brand Voice Marketing Drip Campaigns | Social Media Marketing | Search Engine Optimization (SEO) | Search Engine Marking (SEM) Email Marketing | e-commerce | Pay Per Click (PPC) | Instagram | Twitter | Facebook | Pinterest | YouTube Certification Adobe Certification Course, Udemy, Anticipated March 2022 PROFESSIONAL EXPERIENCE Social Media Manager (Remote) | Amma Rose Designs | Atlanta, GA May 2018 – Present Author and schedule social media content to promote solopreneur’s planner and template design solutions, deliver educational marketing services, and establish authentic relationships with potential and existing customers. • Secured a 2-month partnership with Hewitt-Packard to deliver a design project that enabled Amma Rose Designs to exceed FY2021 revenue goal of $100K • Generated $15K in Q3/21 by leveraging email marketing, drip campaigns, social media content, blogging, and SEO optimization via the business website, Instagram, YouTube, and Pinterest to promote design products • Acquired long-term business with ~15 companies, including She Owns it NZ, CAMPSpace, and Potomac Academy Corporation through evangelizing digital products and introducing custom design services; increased monthly sales by $8K spanning FY2018 – FY2022 • Assisted in building a comprehensive sales and marketing course and sales program for new businesses aiming to develop digital products on Etsy, including a short-term tripwire to drive customer engagement and brand awareness • Grew November 2018 sales by $5K through employing competitive sales and promotional tactics General Manager | Adrenaline Climbing | Suwanee, GA May 2018 – August 2020 Recruited and hired 10-20 employees, depending on the season, and provided training on staff management, delivering safe services, Instagram marketing, and Groupon usage. • Created social media strategy through Instagram, which included a posting schedule, engaging with the customer community, and growing business’ account • Oversaw 15 employees in delivering exceptional customer services and experiences by maintaining a clean and safe environment in compliance with organizational and regulatory guidelines • Coached four personnel into management positions by delegating tasks to expand employees’ management skills and creating a leadership development program that is currently in use Store Manager, Ameritel | T-Mobile | Marietta, GA January 2016 – May 2018 Managed two stores and headed team meetings to conceptualize sales growth and marketing initiatives. • Achieved Top Selling store across GA and second rank in sales nationwide in February 2018 • Trained five employees in increasing sales volume for Alpharetta and Locust Grove stores by coaching personnel on customer conversion strategies, business awareness, and increasing traffic • Rebounded sales for both stores; created a book of business to grow monthly sales through direct marketing, gained approval to provide potential customers with free promotional products, and supplied companies with personalized service plans Store Associate and Store Manager | AT&T Retail, Slaton Wireless | Deltona & Deland, FL August 2013 – January 2016 Trained staff on AT&T and Direct TV satellite, internet, and streaming services, marketing to customers, and brand awareness. • Accomplished Top 10 Retail Sales Representative for March and May of FY2015, achieving Employee of the Month for six consecutive months