Hajime Shimada
4 Lily St. San Isidro Dos, Concepcion Uno, Marikina City
Mobile No--
Objective
Experienced customer service representative for almost four years who specializes in sales, customer
and technical support. Seeking to leverage my technical and professional expertise to grow in the new
role at your company.
Employment History
Quantrics Enterprises Inc., (March 2020 – May 2023)
Bell Canada, Technical Support Representative
- Satellite TV
- Fiber TV and Internet
- Telephone handsets
24-7 Intouch (February 2019 – February 2020)
Netflix, US, Customer Service Associate
- App knowledge and troubleshooting
GoCatch (October 2017 – September 2018)
GoCatch, Australia
Inbound and Outbound Customer Service Representative
Results Company (December 2015 – November 2017)
SiriusXM, U.S.A., Customer Service Associate
- Satellite Radio Inbound Sales
- Satellite Radio Outbound Sales
- Satellite Radio Retention Sales
Skills
•
Fluent in English (Verbal and written communications)
•
Knowledgeable in MS Office Applications
•
Basic Networking
•
Software and Hardware Troubleshooting
Educational Background
Tertiary
: Pamantasan ng Lungsod ng Marikina
Marikina City
Bachelor of Science Major in Information Technology
2013 – 2015
Secondary
: Marikina High School
Marikina City
2010 – 2013
OLOPS College
Marikina City
2009 – 2010
Primary
: Marist School
Marikina City
2003 – 2009
Character References
Ms. Lois Rait
Supervisor
Results Company
Ground Floor Plaza Commercial Center, Imelda Avenue, Cainta, 1900 Rizal
Mobile No.: -
Mr. Kevin Michael Merina
Customer Service Associate
24-7 Intouch
UP Town Center Level 1, Katipunan Ave
Mobile No.: -
Mr. Japhet Carsola
Customer Service Associate
24-7 Intouch
UP Town Center Level 1, Katipunan Ave
Mobile No: -
