Haitham Hassan

HAITHAM HASSAN SUMMARY Results-driven Administrative Assistant with 3+ years of experience providing high-level executive support across fast-paced industries, including real estate, healthcare, and technology. Expert in optimizing operational efficiency through advanced skills in calendar management, CRM systems (Dynamics 365, GoHighLevel), and complex logistical coordination. Proven track record of increasing billing accuracy by 15%, boosting client conversion by 20%, and reducing operational downtime through strategic scheduling. A proactive problem-solver dedicated to enhancing productivity and supporting team success in a remote environment. EXPERIENCE Hexo Electrical testing Mar 2025 - Present Administrative Assistant London - UK • Processed and dispatched over 50+ EICR inspection reports weekly, ensuring timely delivery and regulatory compliance for domestic and commercial properties • Efficiently coordinated and scheduled 20–30 remedial jobs weekly using software, streamlining engineer calendars to minimize downtime substantially. • Prepare and issue accurate invoices for remedial work, extra circuits, and parking, resulting in a 15% improvement in billing accuracy. • Handle all quotation requests and follow-ups, contributing to a 20% increase in booked remedial work from initial inspections. • Enhanced record organization and communication logs in CRM Dynamics 365, ensuring comprehensive traceability and consistently up-to-date client information. • Resolved complex queries and confirmed bookings during UK business hours utilizing Microsoft Office Suite, which elevated customer satisfaction rates and enhanced operational efficiency. • Drafted and compiled detailed Home Buyers Reports and email summaries, significantly boosting client satisfaction and transparency. • Enhanced client satisfaction by promptly escalating technical queries to management, ensuring accurate and professional service delivery. Hepler Land Holdings Oct 2024 - Jun 2025 Administrative Assistant Pennsylvania - USA • Provided comprehensive administrative support for the management of a portfolio of 75+ properties, facilitating smooth daily operations for the firm. • Prepared, organized, and managed critical documentation for an average of 10-15 property transactions and contracts, ensuring accuracy and compliance. • Maintained and updated a digital database of over 200 property files, improving record retrieval time by 15% through improved organization. • Coordinated complex scheduling for 3 executives, managing calendars and scheduling 20+ monthly meetings with investors, attorneys, and vendors. • Processed 30+ vendor invoices and client payments monthly, assisting with accounts payable/receivable and liaising with 15+ external partners. • Streamlined pipelines and follow-ups using CRMs like REIReply, Podio, and GoHighLevel, enhancing customer service efficiency Bull Oak Clinics Jan 2024 - Sep 2024 Executive Assistant / Administrative Coordinator Maryland - USA • Multi-Clinic Scheduling & Patient Relations: Centralized scheduling and patient management for 7 clinics, coordinating a total of 50+ daily appointments across multiple providers. Streamlined inter-clinic communications, reducing patient wait times by 15% and enhancing overall scheduling efficiency. • Managed patient databases with GoHighLevel CRM, optimizing interaction tracking and communication automation to enhance patient engagement and compliance, while accurately inputting EMR data in full compliance with HIPAA regulations. • Guided elderly and technology-challenged patients over the phone with compassionate support and detailed directions, improving their care access and significantly reducing missed appointments. • Streamlined daily office functions, including managing medical supply inventory, patient correspondence, and preparing treatment rooms, which supported the intake of 30+ patients per day efficiently • Facilitated communication as the main liaison for over 40 patients daily, improving patient satisfaction and operational efficiency by ensuring accurate and prompt exchange of information with clinical staff and insurance providers. Allinnation Oct 2022 - Dec 2023 Executive Assistant Phoenix AZ - USA • Streamlined communication and processes while providing high-level administrative support to the CEO and leadership team, resulting in a 15% increase in executive productivity. • Coordinated a complex executive calendar for two C-suite leaders, handling over 50 weekly meetings and efficiently resolving scheduling conflicts. • Developed persuasive pitch decks and proposals for over 20 prospective clients, driving a 15% quarterly increase in new client wins. • Streamlined email communication by serving as the main contact, efficiently screening and prioritizing an inbox of over 100 daily emails, ensuring timely responses to urgent matters and cutting executive administrative workload by 25%. • Logistics & Coordination: Arranged detailed domestic and international travel itineraries for 15+ trips annually and supported the end-to-end planning of 5+ company-wide events for up to 100 attendees. • Prepared and formatted over 20 monthly reports, presentations, and board materials, guaranteeing accuracy and professionalism in all external communications. EDUCATION Alexandria University BBA, Business Administration • GPA: 3.6 2008 - 2013 Alexandria LICENSES & CERTIFICATIONS • Career Essentials in Administrative Assistance:Microsoft and LinkedIn • Issued Aug 2025 • Career Essentials in Project Management:Microsoft and LinkedIn • Issued Sep 2025 SKILLS • Microsoft Office Suite, Microsoft Excel, Data analysis, Financial analysis, Lead generation, Administrative support, Sales, Multi-tasking, Go high level, Dynamics 365, Client Management, CRM Management, Problem-Solving, Business Relationship Management