Hailyn Awayan

HAILYN AWAYAN "VIRTUAL ASSISTANT” ABOUT ME Motivated Virtual Assistant with almost two years of experience in remote working, along with one year in the Business Process Outsourcing industry. I have worked extensively in sales assistance, cold calling, customer service, collections, finance and insurance industries. Proficiency in various fields such as appointments, cold calls, data entry, tele-marketing, CRM administration, emails management, client communications, documentation and data analysis. Always focused on optimizing procedures, improving engagement and implementing structure to increase efficiency. With my adaptability skills, technological knowledge, and capacity to thrive independently with minimal supervision, I take advantage of my efficiency, meticulousness and strategic communication to achieve high levels of satisfaction, simplify the process and guarantee successful results every time. I intend to do much more than just assist; I intend to become a reliable partner in order to enhance your company. THE NIVY WORK EXPERIENCE: Virtual Assistant – Sales Executive / Email Management / Lead Generation - Work from Home Responsibilities: As your support, I manage lead generation, sales executive tasks, and email management duties: I research and qualify potential clients to grow our prospect pipeline, nurture relationships, answer inquiries, and move deals forward, while also sorting, prioritizing, and responding to emails promptly, keeping all records and communication organized and accurate, and taking full responsibility for my work to keep operations running smoothly and help us hit our shared business goals. THE LEADBUG Virtual Assistant – Appointment Setter / Lead Generation - Work from Home Responsibilities: I am fully accountable for the output of my tasks, ensuring that everything is done correctly. I maintain proper organization of all my lead profiles, appointments, and communication logs so that everything is up to date and readily accessible for everyone on the team. All my information is saved in an organized manner to facilitate easy access. I stay proactive in following up to ensure nothing falls between the cracks and reminding prospects to come for their scheduled appointments in order to minimize any cases where they don't show up. I stay in constant contact while ensuring all communications are effective and create a favorable impression on my side. Ultimately, my aim is to contribute to our overall objectives. WORLDCLASSLY Virtual Assistant – Appointment Setter /Cold Calling - Work from Home Responsibilities: I was responsible for managing CRM systems—updating client records, tracking iinteractions, and ensuring data accuracy to maintain organized lead databases. I handled end-toend lead management, including timely follow-ups with prospects to nurture relationships and move them through the sales funnel. I conducted targeted cold calling to identify potential clients, assess their needs, and qualify prospects effectively. I also managed professional email communications, ensuring prompt and clear responses to inquiries. Additionally, I provided comprehensive transaction coordination support, assisting with documentation and process flow to ensure smooth operations. I assisted in executing marketing campaigns, from preparing materials to tracking initial responses, all with the goal of streamlining daily operations and driving consistent business growth. DIGITAL MINDS BPO– Telemarketing | Data Entry | Cold Calling Responsibilities: I have full control over cold calling, telemarketing, and data entry tasks with accuracy and focus. I engage prospects effectively, present offerings clearly, and work toward sales goals through cold calling and telemarketing. I also do meticulous data entry—recording client details, interaction notes, and lead information promptly and accurately to keep records organized and up-to-date. This helps support smooth operations, maintain reliable data, and drive consistent lead generation and conversion. VIVA VIRTUAL ASSISTANTS Virtual Assistant –Cold Calling | Appointment Setting (Insurance Account) Responsibilities: I provided insurance niche workflow support by coordinating with trained nearshore associates, including licensed VAs. I assisted with accurate quoting for various insurance products, handled ongoing policy servicing such as updates and renewals, and managed relationships with insurance carriers to ensure smooth processes. All these efforts were focused on streamlining daily operations and improving overall service efficiency within the insurance sector. EDUCATIONAL BACKROUND ACCOUNTANCY BUSINESS MANAGEMENT Graduate (Felix Alfelor Sr. foundation College) BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN FINANCIAL MANAGEMENT 1st year (Felix Alfelor Sr. foundation College) SKILLS CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PROFICIENCY DATA ENTRY COMMUNICATION SKILLS (WRITTEN AND VERBAL) HANDLING INBOUND AND OUTBOUND COMMUNICATION EMAILS MANAGING ADMINISTRATIVE TASK MANAGEMENT FINANCIAL ACCOUNT HANDLING CALENDAR MANAGEMENT COLD CALLING AND LEAD GENERATION VIRTUAL ASSISTANCE COMPETENCY PROBLEM SOLVING ABILITIES SALES AND TELEMARKETING SOFTWARE/ TOOLS HUBSPOT SALESFORCE ZOHO CRM GOOGLE SHEETS (FOR TRACKING LEADS) POWER DIALERS CALL TRACKING SOFTWARE RING CENTRAL 8X8 DIALER CUSTOMER WORKBENCH VERINT PROTECT GOOGLE WORKSPACE (GMAIL, GOOGLE CALENDAR, GOOGLE DRIVE) CANVA CALENDLY GOOGLE CALENDAR ZOOM DIALPAD SMART KNOWLEDGE ZENDESK CLAIMCENTER (GUIDEWIRE) SHAREPOINT DOCUSIGN MAILCHIMP ONLINE PAYMENT GATEWAYS ACI PAYMENTS INC AIRCALL