Hailey Timo

HT HAILEY TIMO-|- | Sheboygan, WI 53081 Summary Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates. Skills Customer service Effective communication Recruitment strategies Interpersonal skills Reliability Problem-solving abilities Teamwork Stakeholder management Program evaluation Organizational skills Continuous improvement Cost reduction strategies Individualized service plans Team building MS office expertise Project planning Multitasking Community liaison Risk management Disaster recovery planning Program follow-up and assessment Quality assurance Client assessment Documentation management Operational oversight Payroll administration Community resource expertise Experience Homes For Independent Living | Sheboygan, WI Service Coordinator 08/2024 - Current Provides operational oversight in assigned programs. Maintained accurate records of services provided for each client. Identified the needs of clients promptly and efficiently. Provide a high level of customer service and incorporate input from internal and external stakeholders in the delivery of services to clients supported. Set specific goals for projects to measure progress and evaluate end results. Implemented and monitored quality assurance measures to uphold service standards. Facilitated training sessions for new employees on company policies and procedures. Conducted client assessments to identify service requirements and appropriate resources. Facilitated communication between clients, service providers, internal teams, and stakeholders. Develops and manages Individual Service Plans, including all related documents, in consideration of client preferences. Gains consensus between the client, guardian, and case management staff. Responds to program/client emergencies, including those that occur outside of normal business hours. Primary contact between the guardian/client, funding agency, and the company. Relays progress with outcomes. Promptly reports clients' changes in condition, general regression, and significant events. Partnering with Human Resources on matters related to performance, accountability, compensation, and benefits. Monitors staffing levels and overtime. Maintains clear, objective documentation. Supports staff in their professional development. Knowledge of organizational policies and procedures, applicable licensing standards, administrative procedures, confidentiality requirements, and employee handbook information to promote compliance in operations. Performing timely and accurate payroll Recorded adjustments to previous pay-related errors. Conducted regular audits of payroll records to ensure accuracy and compliance. Timely meets with staff regarding disciplinary and corrective action as needed. Assist staff with the completion of filing workers' compensation claims for injuries sustained in the workplace, following up with staff regarding restrictions and doctors' notes. Implement appropriate, creative, and effective recruitment strategies, utilizing a variety of recruitment resources, such as job boards, job fairs, networking, advertising, and outreach activities. Develop and maintain a pipeline of talent from these efforts. Screen all applicants and determine next steps based on experience, knowledge, skill, ability, position description requirements, and in consideration of open positions. Utilize and adhere to the company recruitment process in a timely, professional, and effective manner. Arrange for and complete applicant interviews. Arrange for and/or complete applicant tours. Track candidates through the recruitment process. Communicate effectively with regional teams regarding employment candidates. Conduct appropriate background checks, driving record checks, and personal and employment references, per company policy and licensing regulations. Prepare employment health screen authorizations, and coordinate the scheduling of health screens for new hires. Maintain and distribute documentation related to health screen results. Notify candidates who are not selected for employment per company policy. Coordinate and schedule new employees for enrollment and orientation-related trainings. The shores of Sheboygan | Sheboygan, WI Caregiver/Medication Technician 06/2023 - 10/2023 Assisted clients with daily living activities such as bathing, dressing, and grooming. Performed light housekeeping tasks related to the client's care such as laundry and changing linens. Provided emotional support to clients during difficult times. Monitored health and well-being of clients and reported significant health changes. Encouraged residents to participate in activities of daily living to enhance personal dignity. Assisted with ambulation by providing support during transfers from bed to chair or wheelchair. Partnered with registered nurses and physiotherapists to provide care to patients. Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor. Followed care plan and directions to administer medications. Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals. Followed safe lifting and transferring techniques to transport residents. Monitored vital signs and medication use, documenting variances, and concerning responses. Recognized by management for providing exceptional customer service. Supported nursing staff in day-to-day operations. Greeted, guided and offered assistance to patients and visitors. Maintained compliance with HIPAA protocols to safeguard patient privacy. Eagles Wing Inc | Bemidji, MN Designated Coordinator 07/2020 - 06/2023 Discussed job performance problems with employees, identifying causes and issues to find solutions. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Interpreted and explained work procedures and policies to brief staff. Trained employees on best practices and protocols while managing teams to maintain optimal productivity. Coordinated with other supervisors, combining group efforts to achieve goals. Maintained calendars of upcoming events, meetings and deadlines. Recruited, interviewed and selected employees to fill vacant roles. Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance. Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines. Managed day-to-day operations of the department including scheduling tasks and assigning duties. Provided excellent service and attention to customers when face-to-face or through phone conversations. Managed household errands and other essential duties. Scheduling mandatory monthly staff meetings to review progress, outcomes, concerns, and updates. Managing and creating the On-call rotation for supervisory staff. Godin Metal Works | Bemidji, MN Body Shop Helper 03/2021 - 06/2021 This was a cash-based job I helped with during the summer. Sandblasting, sanding, and preparing frames for priming and painting. Observing buffing tools to repair dents on vehicle doors and panels. Providing proper ventilation for sandblasting metal parts. Followed safety procedures and used protective gear. Documented repair processes and completed work orders. Kept up-to-date with industry standards and new repair techniques. Higher Grounds Coffee Shoppe | Remer, MN Lead Barista Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards. Utilized coffee maker, espresso machine and French press to prepare 03/2017 - 08/2019 coffee. Created engaging displays for promotional materials such as menus or flyers. Provided coaching and feedback to staff members regarding performance expectations. Recommended pastries and sandwiches to pair with customers' beverages. Addressed and resolved customer concerns to maintain brand loyalty. Ordered supplies, equipment and ingredients as needed. Collected payments and provided accurate change. Managed cash register and processed transactions with accuracy and integrity. Supervised and trained baristas to ensure adherence to company policies and procedures. Maintained calm demeanor during high-volume periods and special events. Implemented promotional activities, including in-store events, to increase customer engagement and sales. Collaborated with management team to develop new strategies for increasing sales and profits. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. The Woodsman Cafe | Remer, MN Waitress 04/2017 - 06/2018 Performed basic math calculations when computing bills for customers' meals. Presented food and beverages to guests at tables. Developed positive relationships with regular customers through friendly conversation. Maintained a clean work station by restocking supplies, wiping down counters. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Assisted in seating guests at tables or booths. Prepared checks accurately and processed payments promptly. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. Collected dirty dishes and glasses from tables or counters, preparing areas for next diners. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation. Presented menus and answered questions regarding items. Greeted customers and provided menus. Education and Training Northland Highschool | Remer, MN High School Diploma 01/2019 Northwest Technical College | Bemidji, MN Some College (No Degree) in Business Administration Activities and Honors Very active- enjoys weight lifting/body building. Continuous learning in the mechanical industry to provide my own repairs to my personal vehicle. Very adventurous and outdoorsy- traveling, camping, fishing. Accomplishments When I was employed at Eagles Wing Inc, I started off as a DSP before taking on an assistant supervisor role. I held that role for about 7 months before being promoted to Designated Coordinator, with an increase in wage and responsibility. I received frequent recognition from my supervisors for always being on top of my job duties, and never having to stress or worry about me. Certifications OSHA certification Forklift certification Medication Certified CBRF Certified Certifications in First-Aid, Standard Precautions, and Fire Safety. Languages English: Native/ Bilingual References References available upon request.