Haidi Agas

HAIDI AGAS Virtual Assistant Executive Summary A meticulous professional withwell-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. Education Bachelor of Science in Criminology - Bataan Heroes College 2015 - 2019 Acquired comprehensive knowledge in criminal justice systems, forensic science, and investigative techniques. Developed strong analytical and problem-solving skills through coursework in criminal psychology, law enforcement, and crime scene investigation. Engaged in practical training and fieldwork, enhancing abilities in critical thinking, data analysis, and effective communication. -13014 Papaya St. Dau Mabalacat City, Pampanga 2010 HaidiAgas Expertise E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. Active listener Excellent communication Quick learner Achievements Criminologist Licensure Examination Passer | 2019 Top 30 ISKOLAR NG BATAAN | SY- Class Honorable Mention | March 2015 Class Valedictorian | March 2011 Work Experience 2023 – 2024 - IQOR | August 2023 - Current Customer Service Representative | T-Mobile Managed customer experience by addressing and resolving concerns effectively. Provided technical support with basic troubleshooting. Consistently achieved monthly metrics to qualify for incentives. VXI | January 2020 - July 2023 Customer Service Representative | AT&T Managed high call volume, addressing and resolving product complaints with empathy and professionalism. Built strong, lasting relationships with customers. Assisted the training department by supporting new trainees and handling escalated issues. Evaluated and resolved complex customer problems for nearly a year. Sales Representative Developed tailored sales techniques to effectively sell and upsell services. Delivered compelling sales presentations and recommended products based on client needs. Consistently surpassed monthly quotas and KPIs. Virtual Assistant Certified Training Social Media Management: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. Graphic and Video Creation using Canva: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. Data Entry: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. Project Management: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. Calendar Management: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. Certificate: Virtual Assitant Certificate