Haider Iqbal

Haider Iqbal​ 📞 - | ✉️-| 🌐 linkedin.com/in/haider-iqbal-3742a5214 | Dublin Personal Summary Operations Analyst with a background in Networking and a strong focus on data analytics. Currently pursuing an MSc in Data Analytics, bringing hands-on expertise in Power BI, Excel, and SQL for operational performance tracking, KPI reporting, and data visualization. Experienced in working with large datasets to identify trends, optimize routing strategies, and streamline workflows. Skilled at root cause analysis, client communication, and translating technical data into actionable insights that improve decision-making and service delivery. Passionate about applying data-driven approaches to enhance operational efficiency and business outcomes. Education January 2025 - December 2025, MSc Data Analytics, National College of Ireland Statistics and Optimisation, Data Mining and Machine Learning, Analytics Programming and Data Visualisation, Deep Learning & Generative AI September 2018 - February 2023, BSc Software Engineering, Iqra National University Data Structure & Algorithms, Operations Research, Data Science, Probability and Statistics, Software Project Management Work Experience Network Operations Analyst | Vox Solutions​ ​ ​ ​ ​ ​ ​ ​ ​ ​ April 2023 - Date Hong Kong (Remote) ●​ Analyzed large volumes of SMS and Voice traffic data to identify trends, optimize routing strategies, and improve service delivery, supporting data-driven decision-making across departments. ●​ Used SQL queries to extract large datasets for traffic and route performance analysis, supporting operational reporting and management decisions. ●​ Designed, built, and maintained Power BI and Excel dashboards to visualize KPIs, SLA compliance, and client performance trends. ●​ Analyzed SMS and Voice traffic data to detect anomalies, identify inefficiencies, and recommend route optimizations, contributing to improved service delivery. ●​ Collaborated with cross-functional teams and global clients, presenting operational insights in a clear and actionable way. ●​ Streamlined incident reporting processes through structured documentation and alerting systems, improving transparency and business continuity. ●​ Produced performance summaries and data-driven reports that enabled senior management to track service reliability and capacity planning. Network Operations Analyst | Flexo Telecom LLC​ ​ ​ ​ ​ ​ ​ ​ ​ February 2022 - April 2023 Delaware (Remote) ●​ Queried and interpreted system data using SQL and Excel to identify performance issues and optimize routes. ●​ Conducted root cause analysis for traffic disruptions and service incidents, ensuring high uptime. ●​ Supported account managers by analyzing route success rates and providing data-backed configuration recommendations. ●​ Documented operational issues and analytics-driven insights to support decision-making and service improvements. ●​ Maintained consistent documentation of issues and analytics-driven insights using ticketing tools and operational reports. Skills & Extracurriculars ●​ ●​ ●​ Analytics & Reporting: Power BI, Microsoft Excel, SQL (data extraction & reporting) Operations & Tools: Jira Service Desk, OTRS, MicroSIP, 5G Tool, Veriswitch, Sippy, VOS, Arptel, ALARIS Core Competencies: Data Analysis, KPI Reporting, Dashboard Creation, Operational Monitoring, Process Improvement, Root Cause Analysis, Client Communication, SLA Management​ ●​ Interests: Cricket, Music, Podcasts, Personal Investing, Hiking, Management