Haider Ali

Resume Haider Ali From: Comsats University Islamabad Wah Campus, Contact info: -- Introduction: Customer service and data entry professional with a demonstrated commitment to providing incredible service for the past 2 years. Strong communication skills that allow me to listen to a customer’s problem and suggest acceptable solutions. Quick and thorough decision maker with the ability to resolve customer concerns while keeping everyone satisfied. Dedication to keeping my skills and knowledge up to speed by learning new computer software, working with innovative customer service approaches and being part of a team of knowledgeable colleagues. Educational Qualifications:  Bachelor in Computer Science, Comsats Isb Uni Wah Campus BSCS(4 Years) (CGPA 3.1 / 4.0) Job related Skills:              Customer Service (Replying customer Emails, Live Chat Support) Admin Support (Date entry, Record management, Research) Social media accounts management (Facebook, Instagram, LinkedIn, Twitter) MS-office (Google docs, Google sheets, Slides, Google drive) Clerical Task, Online research Zoom, team viewer, tidio, slack Excellent multitasking ability, Problem solving and Critical thinking Team management expertise I.T expertise (computer and laptop software and hardware maintenance) Time management Strong listening and communication abilities Honest, Hardworking, Detailed oriented, flexible and Punctual Problem solving skills Languages:  English (Proficient) Communication Skills:  Excellent communication gained through my successful conduction in various events in my university, college, working with many international clients and companies on Upwork and also from my internship in a professional environment of Pakistan ordnance factory (POF) and working with many international clients and companies. Achievements:  Have completed many online-paid projects of customer service, software management, administration support, office work and operation assistant related work. Work-Experience:  Top Rated Freelancer on Upwork since 2 years as customer support agent and virtual assistant. https://www.upwork.com/freelancers/~01ed45f798ccf743c7  Since November 2021 work for an online shopping store (Royal Cases) as a customer service officer with following responsibilities ( email, live chat support, messenger and Instagram messages replies ).  1-year work as Customer Support Manager for an online shopping store.  2-years work for a U.S digital marketing company (Primal Create) as a software administrator. Internship in the I.T head office of Pakistan Ordnance Factory (POF) (Pof.gov.pk) 