Haider Ali

Technical Support Associate at Zinam Technologies (Private) Limited, Karachi, Pakistan

Duration: December 2021 - Present

Responsibilities: Providing sales & technical support for internet, VoIP, and related inquiries. Troubleshooting various technology devices and components like routers, modems, and switches. Configuring & testing various VOIP products and their features and functions. Researching/developing/implementing new processes and procedures.

Customer Support Engineer at Mushko Electronics (Pvt.) Limited, Karachi, Pakistan

Duration: June 2021 - November 2021

Responsibilities: Attending in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems. Updating, maintaining and monitoring all aspects of computer networks. Installing and configuring computer systems and applications within the company. Responding to customer inquiries and assisting in troubleshooting and resolving challenges.

IT Admin at Hassan Farooqi & Company, Karachi, Pakistan

Duration: December 2020 - June 2021

Responsibilities: Monitoring and maintaining networks and servers. Upgrading, installing and configuring new hardware and software to meet company objectives. Implementing security protocols and procedures to prevent potential threats. Creating user accounts and performing access control. Performing diagnostic tests and debugging procedures to optimize computer systems. Documenting processes, as well as backing up and archiving data. Developing data retrieval and recovery procedures. Designing and implementing efficient end-user feedback and error reporting systems. Supervising and mentoring IT department employees, as well as providing IT support.

Data Entry Operator at Help-age International, Peshawar, Pakistan

Duration: March 2018 - July 2018

Responsibilities: Entering, updating, and verifying data of health beneficiaries through beneficiary forms. Reviewing and verifying data entered into the database to ensure accuracy. Tracking documents received and completion dates. Ensuring accurate and timely entry of data into the database. Ensuring proper filing of data. Providing assistance to technical staff to resolve any data-related problems. Looking for in-congruence and discrepancies in the data and sharing it with the project team. Creating backup files.

NIS Assistant at COMMUNITY APPRAISAL AND MOTIVATION PROGRAMME (CAMP), Peshawar, Pakistan

Duration: February 2015 - March 2015

Responsibilities: Developing and managing the database, facilitating research studies, and providing IT-related support. Developing a database and reporting system for the nutrition project. Data collection and reporting on the Women Health Project. Providing technical support to the project team.