Haidelimar Guardias

Haide Guardias Customer Support Associate Medellin, Colombia --Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results. Skills Customer Service Product Knowledge Call Center Operations eCommerce Work History 2021-05 - 2024-09 Customer Service Representative Lumin Skin Co., Remote • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business via email, social media, and live-chat channels. • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. • Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives. 2020-12 - 2021-04 Customer Support Specialist Idle Sleep, Remote • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times. • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures. • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed. • Developed strong relationships with clients, resulting in positive feedback. 2019-04 - 2020-11 Customer Service Representative OneLink BPO, Medellin, Colombia • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Education 2017-07 High School Diploma U.E.P. Narciso Yepes Languages Spanish: Native language English Portuguese Proficient (C2) Intermediate (B1)