Hafsat Shittu

HAFSAT SHITTU- Professional Summary Dynamic customer-service Professional with 2 years of experience driving customer satisfaction and loyalty, building customer relationships, and exceeding customer expectations. Eager to leverage proven,TIME MANAGEMENT and PROBLEM-SOLVING skill to contribute to the success of your company. Professional Experience Customer support Digital Witch Company Limited Dec. 2023 – Jan. 2025 ●​ Cultivated and maintained strong CUSTOMER RELATIONSHIPS to boost repeat business and client satisfaction. ●​ Actively listened to customers to resolve complaints helpfully and patiently. ●​ Collaborated with team to bring customer satisfaction. ●​ Utilized CRM systems for DATA-DRIVEN and customer follow-up. Customer Service Representative ●​ PACELINK REAL ESTATE Company Jan 2022-Dec 2023 ●​ Assisted in listing properties on various platform . ●​ Attended to customers via phone,chat and email. ●​ Developed customer relationship to retain them. ●​ Provided excellent support across all outreach Key Skills ●​ Customer Relationship Management (CRM) ●​ Communication ●​ Attention to Details ●​ Conflict Resolution ●​ Time Management ●​ Actively Listening ●​ Teamwork ●​ Empathy ●​ Multitasking EDUCATION Bachelor’s Degree in Health Science Global Wealth University Certificates ●​ IT Support