Hafsat Lawal

Hafsat Lawal

$6/hr
Virtual Assistant | Customer Service
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
27 years old
Location:
Cape Town, Western Cape, South Africa
Experience:
4 years
HAFSAT LAWAL Virtual/Executive Assistant --Century City Cape Town, South Africa SUMMARY Highly organized and detail-oriented Virtual Assistant with a proven track record of providing comprehensive executive support to enhance operational efficiency. Proficient in managing administrative tasks, coordinating schedules, and implementing efficient office systems. Adept at handling confidential information, prioritizing tasks, and delivering exceptional results in fast-paced environments. EDUCATION PROFESSIONAL EXPERIENCE Umar Musa Yar’adua University Office Intern Bachelor's Degree in Business Administration April 2014 - Dec. 2017 SKILLS Strong organizational and timemanagement skills. Exceptional communication and interpersonal skills. Proficiency in CRM software (Hubspot). Proficiency in Helpdesk Software. Technology Proficiency (Microsoft Office Suite, Google Workspace, AWS cloud). Communication tools (Slack, Zoom, Skype). Detail-oriented and able to handle multiple tasks simultaneously. Experience in managing budgets and handling financial documents. Design tool (Canva). HTML/CSS CERTIFICATIONS Hubspot Service Hub Software | Feb. 2024 AWS Certified Cloud Practitioner | Dec. 2022 Google Data analytics professional certificate | Feb. 2022 Accenture Data Analytics Virtual Experience | March 2022 Freecodecamp.org - Responsive Web Design | Sept. 2022 In2it Technologies | Lagos, Nigeria | May 2020 - Aug. 2022 Coordinated meetings, including scheduling, room setup, taking minutes and preparation of materials. Assisted with general office tasks such as answering phones, managing email correspondence, handling mail and appointment. Prepared, edit, proofread documents, reports, and presentations for accuracy and professionalism. Handled confidential information and documents with discretion and maintain their proper organization. Input and managing data using spreadsheets. Drafted internal communications and announcements. Front Desk Administrator Ado-odo ota LG Secretariat | Ogun, Nigeria | Aug. 2018 - Sept. 2019 Handled incoming calls, emails, and other communications, providing timely and courteous responses. Managed and maintained confidential files, ensuring security and accessibility. Managed files and records of all municipal activities. Maintained office supplies and inventory, optimizing costeffectiveness. Assisted customers with document status enquiries. Contributed to the development of training materials for Elections and knowledge base articles for internal and external use.
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