Hafsah

HAFSAH OLUFUNMI Pharmacist -, Powerline Road, Marshy Hill Estate, Addo Road, Ajah, Lagos.-linkedin.com/in/olufunmi-hafsah-omolara- PROFESSIONAL SUMMARY ●​ Detail-oriented licensed pharmacist with strong experience in telemedicine, digital patient support, and healthcare coordination. Skilled in handling patient queries, scheduling consultations, managing prescriptions, and supporting virtual health operations. ●​ Trained Virtual Assistant with excellent communication and organizational abilities. Proven ability to ensure seamless remote care delivery while maintaining professionalism, confidentiality, and empathy. WORK EXPERIENCE​ EDUCATION ●​ Bachelor or Pharmacy​ University of Lagos. 2020 ●​ National Youth Service Corps Certificate. Eti-Osa 3, LGA, Lagos 2023 ●​ Senior School Certificate Examination (SSCE), Epe girls Senior High School 2013 CERTIFICATIONS & TRAINING​ ●​ Communication in the 21st Century Workplace – Coursera (University of California, Irvine) – 2023 ●​ Work Smarter with Excel – Coursera (Microsoft) – 2023 Customer Success Pharmacist OneHealthng Lagos, Nigeria. Aug. 2023 - present ●​ Respond to health-related inquiries and provide medication guidance via telehealth platforms. ●​ Support virtual doctor consultations by triaging patients and coordinating lab bookings. ●​ Follow up with patients to monitor treatment outcomes and satisfaction. ●​ Maintain accurate digital records and manage prescription refills. ●​ Collaborate with internal teams to improve customer experience in virtual healthcare. ●​ Participate in weekly virtual clinical presentations to stay updated on health trends and improve patient care delivery. ●​ Mentored intern pharmacists on handling digital records and client interactions. ●​ ALX Virtual Assistant Programme (with Honours) – 2022​ ●​ Certificate in Web Mastery, Digital Marketing & Graphic Design – Pengage Digitizing Co. – 2017​ ●​ Certificate in Information Technology – The Millennium Village Training Center – 2013 TOOLS AND SOFTWARES ●​ Google Workspace (Docs, Sheets, Calendar) ●​ Microsoft Office (Excel, Word, PowerPoint) ●​ Zoom, Google Meet ●​ WhatsApp Business ●​ EMR Systems & CRM Tools (Freshworks) ●​ Canva (Graphic Design & Content Creation) ●​ CapCut (Video Editing & Subtitling) ADDITIONAL INFORMATION Languages: Fluent in English and Yoruba​ Availability: Immediate​ References: Available upon request Corper Pharmacist/Virtual Health Support Living Healthy Pharmacy​ ​ Feb. 2022 - July. 2023 Lagos, Nigeria. ●​ Handled patient medication queries both in person and via phone/WhatsApp. ●​ Educated patients on medication usage and adherence remotely. ●​ Supported outreach coordination including virtual awareness campaigns and logistics planning. ●​ Designed outreach campaign materials and promoted them via social media platforms to drive health education and increase community engagement. Intern Pharmacist University College Hospital Ibadan, Nigeria. Feb. 2021- Jan. 2022 ●​ Managed patient profiles and digital data entry in EMR systems. ●​ Assisted in compounding, dispensing, and documentation across various departments. ●​ Attended weekly clinical case discussions, boosting communication and case presentation skills.