Hadley Chambula

Resourceful and tech-savvy Customer Support Specialist with over 9 years of progressive experience delivering world-class customer experiences across the ICT, fintech, hospitality, and media industries. Demonstrated ability to

troubleshoot complex issues, manage high-pressure environments, and provide tailored solutions aligned with set SLAs and KPIs. Expert in bridging technical know-how with customer-first communication to drive satisfaction, loyalty, and product adoption. Adept at managing customer escalations, analyzing feedback for service improvements, and supporting cross-functional teams. Passionate about continuous growth and providing strategic support that drives long-term customer retention