MS. HADEL S. MA’AYEH
MANAGEMENT CONSULTANT & BUSINESS DEVELOPMENT
_____ Customer Support Specialist, Business Trainer, & Social Media Proficiency _____
EXECUTIVE MANAGEMENT PROFESSIONAL WITH EXCEPTIONAL INTERPERSONAL &
COMMUNICATION SKILLS
■■■
Innovative Leadership, Customer Development, & Business Augmentation
Customer support, and management leader recognized for the ability to set immediate
processes and procedures in any establishment through detailed business analysis.
High-integrity leadership with extraordinary commitment to increase productivity, quality
and team building in addition to, company moral. Moreover, energetic leadership to
skillfully create successful outcomes in intricate situations.
Top Management Consultant by adhering to structure, strategy, management, and
operations to improve business performance and offering constructive solutions.
Core Competencies
Redesigning Business Process
Leading Change
Restructuring Establishments
Offer Innovative Tools & Solutions
Decision-Making Skills
Outstanding Customer Care
Motivate Team Members
Leading a Complex Team
Transparent Communication
Quality Assurance
CURRENT PROFESSIONAL EXPERIENCE
@Hadel Social Media
May 2010 to Present / Owner
Your Key To Success: Consultant for individuals or small / start-up companies to
enhance quality of work or offer alternative solutions in the following business requests:
Face-to-face or remote training including content, style, and presentation materials
on the following:
How to give a Presentation
Contact by Email:-1
Residence: U.S.A. and Jordan
Communication (soft skills)
Change Management
The Values of Follow-Up
Online English Instructor (Reading, Writing, and Speaking with test preparation)
Marketing research and content
Business Plan research and content
Recruitment assistance and online networking
Social Media: Networking, Interaction, Content, Platform Enhancement, and
Customer Service
Content provider and freelance writer
Consult on enhancement of website, marketing materials and content
Personal or business resume and or cover letter write up and format design
Online research requests and correspondence
PROFESSIONAL HISTORY
Middle East Communications Corporation (MEC) Amman, Jordan
April 2005 to May 2010 / Vice-President of Support Services
Resigned on May 2008 as Vice-President of Support Services at MEC
Rehired on April 1, 2009, as Vice-President of Support Services at MEC
Telecommunication company providing various products and services (B2B).
First-rate accomplishments for MEC in the following areas:
Set-up and implement Telemarketing Department and Team
Set-up and implement e-learning Department and Team
Coordinate and Oversee MEC Projects:
Web Development
IT Training
Professional Services
VOIP Implementation
GPS Logistics
Market Research and Focus Groups
Contact by Email:-2
Residence: U.S.A. and Jordan
Support MEC training for Iraqi Ministers and their Departments in Jordan
Logistics for General Dynamics in Jordan
Anti-Virus software Implementation and Sales
PROSERV i Professional Services Amman, Jordan
July 2004 to October 2004 / Operations Manager
(PROSERV liquidated by its partners and thus, force retirement from the establishment
after three months.)
A start-up establishment specializing in custom business software.
Successfully manage the daily operations of the business:
Customer Care support
Quality Assurance
Human Resources of Company Policies and Procedures
Software Projects (Customized and Original)
Organize and Maintain Technical Support Team
Financial Collections
Accolade:
September 2004, Recognition — Employee of the Month
ORYX Transactions Service Company Amman, Jordan
February 2003 to June 2004 / Customer Care Manager
A start-up company: leased Oryx Terminals to local Merchants; the Oryx Terminal
electronically distributes calling cards plus utility payments for their customers.
Effective completion of the below Oryx duties:
QA Adviser: tester, test cases and feedback
Set-up of Oryx Call Center
Hiring and Training Oryx Customer Care Agents
Proposal, Interface,
Management
and
Implementation
of
Oryx
Customer
Relationship
Maintaining Oryx Collections and Billing System
Contact by Email:-3
Residence: U.S.A. and Jordan
Quill Corporation Inc. Lincolnshire, Illinois, U.S.A.
December 1991 to April 2000 / Product Support Team Leader
Mail order catalog company offering office supplies to consumers and industries
worldwide.
Topnotch Leadership guiding Product Support Representatives (PSR) by:
Demonstrate working knowledge of Quill Customer Relations policies and
procedures
Exhibit strong decision-making and problem-solving skills under pressure
Display effective oral and written communication abilities
Sustain solid leadership and interpersonal skills to effectively lead and motivate
PSR team
Articulate extraordinary time-management and organizational skills
Comprehension of Call Center applications and tools
Ensure productivity, quality and up-to-date training
Provide essential tools and resources for PSR Team
Insure appropriate ergonomics for the PSR Team (increases productivity)
Take on Quill projects via management request:
New Order Entry System (OES) as tester, and roamer during live
implementation
Proposal and Implementation of Information Central (Info-Central)
OES Queues clean-up and proposal
Pilot Test applications, system, and devices
Trainer: Internet, Microsoft Excel, Word, and Outlook, Quill CD-ROM and
Website, Quill Info-Central and New Order Entry System for PSR Team and or
Customer Relations Department
Accolades:
*Quill Annual Team Excellence, 1999
*Quill Annual Team Excellence, 2000
Contact by Email:-4
Residence: U.S.A. and Jordan
PUBLICATIONS
From the Heart: A Journey of Love is a collection of 56 poems, 14 Haiku and various
sayings (out-of-print)
Publisher: Hope and Life Press (October 16, 2014)
Language: English
ISBN-10:-
ISBN-13:-
Prayers For Humanity (Poem)
Publisher: Arab Woman Platform (April 2015)
Language: English
Amazon Accolades
Amazon New Hot Releases -in Middle Eastern Poetry October 16 to November 16, 2014
Amazon Best Sellers -Women Authors in Poetry #92 November 28, 2014
Amazon Best Sellers in Middle Eastern Poetry #4 (Amazon Canada) March 9, 2015 (On
list from March 9, 2015, to October 16, 2015)
Amazon Best Sellers in Poetry by Women #41 March 13, 2015
ACADEMIC ACCOMPLISHMENTS
College of Lake County, Grayslake, Illinois, U.S.A.
Degree: A.A.
Major: History
Honors: College Honor List for Academic Excellence
University of Illinois, Champaign-Urbana, Illinois, U.S.A.
Degree: B.A.
Major: History of the Middle East & The Soviet Union & Its States
Minor: Political Science
Quill Corporation, Lincolnshire, Illinois, U.S.A.
Certification: Supervisory Management
(On-site training by DePaul and Loyola Universities)
Contact by Email:-5
Residence: U.S.A. and Jordan
