Habibat Omayoza Abdulraheem

HABIBAT ABDULRAHEEM OMAYOZA Tel: - | Email:-| Kogi, State Nigeria ABOUT ME Experienced and customer-focused professional with 3 years of extensive experience and a strong background in providing exceptional support across various platforms. Proficient in utilizing a wide range of tech tools and software to streamline communication, manage tasks, and enhance customer satisfaction. Skilled in platforms such as Asana, Calendly, Google Suite, Microsoft Suite, HubSpot, ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier, and more. Adept at leveraging these tools to efficiently resolve customer inquiries, coordinate schedules, track progress, and collaborate effectively with cross-functional teams. Committed to delivering prompt, accurate, and personalized support to ensure positive customer experiences and foster long-term relationships. CORE COMPETENCIES • • • • • • • • • Calendar Management Administrative Support Skills Time Management Attention to details Email Management Customer Support Problem-Solving Telemarketing Task Prioritization • • • • • • • • • Appointment Setter Good communication Skill Document Preparation and Editing Data Entry and Management Executive Assistant Adaptability Skills Technical Support Skills Project Management Lead generation SKILLS HIGHLIGHTS • • • • • • Proficient in Asana, Calendly, ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier and other virtual collaboration tools. Experienced in performing a wide range of administrative tasks including appointment scheduling, records management, and data entering. Excellent organizational and time management skills. Strong communication skills, both written and verbal. Detail-oriented with a high level of accuracy. Ability to multitask and prioritize tasks effectively. PROFESSIONAL EXPERIENCES Corporate/Direct Assessment Team – Kogi State Internal Revenue Services • • • • • • Conducting assessments of corporate taxes for multinational companies operating in various jurisdictions, ensuring compliance with local tax laws and international tax treaties. Reviewing financial statements, tax returns, and other relevant documents to ensure accuracy and compliance with tax regulations and reporting requirements. Identifying and assessing tax risks associated with international business operations, and developing strategies to mitigate those risks through effective tax planning and compliance measures. Providing guidance and support to multinational corporations on tax planning strategies, including restructuring, mergers, acquisitions, and cross-border transactions to optimize tax efficiency while remaining compliant with regulations. Collaborating with other departments, such as legal, finance, and compliance, to ensure alignment of tax strategies with overall business objectives and regulatory requirements. Providing advisory services to multinational corporations on complex tax issues, including inbound and outbound investments, repatriation of profits, and foreign tax credit planning. Customer Service Representatives – Jumia • • • • • • • • • 2018 - 2019 Provided timely and effective customer support through various channels such as phone, email, chat, and social media platforms. Assisted customers with order placement, tracking, cancellations, and returns, ensuring a seamless shopping experience. Had a thorough understanding of Jumia's products, services, and promotions to provide accurate information and recommendations to customers. Resolved customer inquiries, complaints, and issues promptly and professionally, striving for firstcontact resolution whenever possible. Maintained high standards of service quality and adherence to company policies and procedures in all customer interactions. Addressed customer complaints with empathy and patience, escalating complex issues to higher levels of management when necessary. Customer Support/ Sales – Havillah and Sons LTD • 2023 to Date 2017 - 2018 Provided exceptional customer support by promptly responding to inquiries, resolving issues, and offering solutions to customers via various communication channels such as phone, email, and live chat. Identified and qualifying potential leads through various channels, such as inbound inquiries, outbound calls, and networking events, to expand the customer base and drive sales growth. Promoted products or services to customers, identifying their needs, and upselling or cross-selling additional products to meet their requirements and increase revenue. Managed orders, processing transactions accurately, and ensuring timely delivery of products or services to customers while maintaining high levels of customer satisfaction. EDUCATION Psychosocial Rehabilitation Science: Higher National Diploma (HND) 2023 Kaduna Polytechnic, Kaduna State. Psychosocial Rehabilitation Science: National Diploma (ND) 2017 Kaduna Polytechnic, Kaduna State. CERTIFICATIONS Digital Witch IT Support Training In-demand Tech Skills 2024