Habeebah Olugbogi

Habeebah Adeyinka Olugbogi- - EXECUTIVE VIRTUAL ASSISTANT Professional Summary I am a dedicated Virtual Assistant with expertise in Customer Support and Social Media Management and about 5 years of experience providing exceptional services in any industry (most especially the real estate and travel industry). I am proficient in promptly responding to customer inquiries via phone, email, and live chat, offering accurate information and assistance with travel bookings, itineraries, and destinations. My passion for supporting executives is borne out of the need to help them focus on the important aspects of their lives by taking ordinary tasks (such as Appointment Setting and Scheduling, Travel booking, Calendar management and Email Management) off their table and increasing their productivity by 100%. I have contributed to the expansion of various companies by 90%. I am known for resolving customer complaints and issues with professionalism and empathy, consistently exceeding expectations to enhance the overall customer experience. Collaborative team player with a proven ability to work seamlessly with internal teams, including travel agents and data entry specialists, to address customer concerns and ensure the accuracy of travel-related information. Education EDUCATION Science Laboratory Technology Ogun State Institute of Technology • Igbesa, Ogun State 11/2021 Graduated with 3.62(distinction) SKILLS Customer service, Time management, Microsoft Word, Microsoft excel, Customer Relationship Management, Social Media Management(Facebook, Instagram, LinkedIn, Twitter, etc ) Data Entry, Appointment Scheduling, Email management, Live chat support, Phone Etiquette, Phone support, Email communication, HubSpot, Zendesk, Trello, Slack, Asana, Monday.com, Jira, Zoom, Google Suite, Dropbox, Hootsuite, Later, Writing EXPERIENCE Asset officer/Virtual Assistant Amazing Properties USA • Iowa, Us 10/2023 - Present Acquire properties. Email and phone communication with tenants and property managers. Cold calling. Appointment scheduling with clients. Paying bills for properties. Achieved overall result of 90% Mathematics Teacher ABIKEM COLLEGE • Lagos, Nigeria 09/2022 - 09/2023 Write lesson plans. Teach mathematics to junior and senior students. Instill morals and discipline. Achieved overall result of 70% Customer Service Representative J&J wears collection • Lagos, Nigeria 06/2017 - 11/2021 Schedule appointment with customer using Calendly. Answer all customers questions via chat, email and phone call. I achieved overall result of 95.5% LANGUAGE English CERTIFICATIONS Digital Witch Academy: Customer Service Representative, Virtual assistant, Technical support fundamentals, Desktop publishing, Appointment scheduling, Airbnb Udemy: Social Media Management Hubspot Academy: Service Hub REFERENCES References available upon request