Habeeb Kolawole

Habeeb Kolawole

Customer Support Specialist | Zendesk | Email and Live Chat Support | Available Full Time Remote.
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Eti Osa, Lagos, Nigeria
Experience:
1 year
KOLAWOLE HABEEB OLANREWAJU Ilasan, Lagos State Mobile: - || E-mail:-CAREER OBJECTIVE To succeed as a dedicated professional in any work environment, I aim to exhibit passion, skills, and a firm dedication to producing top-notch outcomes. I am dedicated to working collaboratively with teams, following established procedures, and effectively managing tasks to meet organizational goals. I actively pursue opportunities for skill development to foster personal growth and progress within the company. With outstanding problem-solving, communication, and analytical abilities, I am eager to apply these skills to assist your company in reaching its objectives. EDUCATION ⁠Federal university of Agriculture, Abeokuta, Ogun State 2017 – 2023 ⁠B.Agric. Agricultural Administration Federal Government College, Odogbolu Sagamu, Ogun State 2012 – 2015 Senior Secondary school Certificate Examination TECHNICAL SKILLS ● Microsoft Office Suite: PowerPoint, Excel, Word, Outlook ● Customer Relationship Management (CRM) ● Product Design ● Office Coordination ● Administrative Support ● Email Writing and Management ● Documentation and Record Keeping ● Communication Tools: Zoom, Microsoft Teams, Slack ● Google Workspace: Gmail, Google Drive, Google Docs, Sheets, Meet ● Soft Skills: Task Prioritization, Office Administration, Teamwork, Adaptability, Attention to detail, and Organizational Skills WORK EXPERIENCE The Furniture Booth (NYSC), Lekki, Lagos 2023 – 2024 Customer Service Representative  Provided exceptional customer service, addressing inquiries and ensuring a seamless shopping experience.  Assisted customers in selecting furniture by providing detailed product information, specifications, and recommendations based on their needs.  Maintained accurate customer records, tracking orders, warranties, and service requests for efficient follow-ups.  Served as a liaison between customers and management, conveying feedback, concerns, and product improvement suggestions.  Handled billing, invoicing, and payment processing, ensuring transactions were accurate and recorded properly.  Managed order tracking and delivery coordination, keeping customers updated on the status of their purchases. INTERPERSONAL SKILLS Problem-Solving, Stakeholder Engagement, Confidentiality, Excellent Communication, Good Interpersonal Relationship, Teamwork, Critical thinking, Time Management and Leadership Skills. REFEREE Available on request.
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