Habakkuk Nyambati
P.O BOX-,Ngong - .-linkedin.com/in/habakkuk-nyambati-
CUSTOMER SERVICE REPRESENTATIVE
I'm interested in leveraging technology to tackle challenging issues and provide meaningful solutions and
services that have a beneficial influence on both people and organizations.
WORK EXPERIENCE
Customer Service Agent
Amazing Fruits Ltd
10/2022 - 09/2023
● Processing orders and resolving payment issues contributing to 50% increase in customer retention.
● Provide enough information on the products and the benefits to the users.
● Addressing the questions and doubts arising due to the quality of products which eventually
improved on customer feedback and satisfaction.
● Maintaining customer records and feedback to avoid loss of crucial customer data.
● Providing in-store assistance to both the customers and the other fellow management
enhancing smooth flow of information.
● Handling customer complaints and queries in a more professional manner thus
maintaining the company reputation.
IT intern
Nyamira County Referral Hospital
05/2021 - 08/ 2021
● Provided Technical support which enhanced quality feedback thus improving on service delivery.
● Collaborated with other developers in designing and implementing new software features hence
producing quality and standard products at the end.
● Took part in troubleshooting existing software applications which increased the quality of output
and minimized downtimes.
● Developed and maintained technical documentation such that new employees can easily navigate
around software programs without difficulty.
● Researched and evaluated new technologies in order to improve on the quality of software and
hardware upgrades and maintenance.
● Software installation and configuration.
EDUCATION
Masinde Muliro University of Science and Technology , Kakamega
Bachelor's Degree in Computer Science 09/2018 - 12/2021
PROFESSIONAL TRAINING
Digital Customer Support
Generation Kenya
05/2022 - 06/2022
Skills learnt:
● Proficiency in Communication
● Both Goods and Services Expertise in Resolving Issues
● Compassion and a Customer-First Mentality
● Time Control and Effectiveness
● Electronic Tools Policies and Proficiency Compliance
● De-escalation and Conflict Resolution
SKILLS
● Excellent communication and interpersonal skills.
● Strong problem-solving and conflict resolution abilities.
● Proficient in Microsoft Office Suite.
● Knowledge of CRM software.
● Detail-oriented and organized.
● Ability to work in a team.
● Adaptability and a willingness to learn.
REFERENCES
Kelvin Ndungú
Amazing Fruits Limited
--Cliff Mogambi
System Administrator
Nyamira County Referral Hospital
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