H OP E Okpube Chidera

HOPE OKPUBE CHIDERA Vi rtual Assi stant CONTACT --kano, Nigeria PROFILE SUMMARY Experienced Virtual Assistant with strong problem-solving skills, excellent communication (written and verbal), and a track record of delivering exceptional service. Thrives in fast-paced remote environments, possessing a diploma/equivalent and adept with laptop/smartphone tech. Seeking Full-Time Virtual Assistance role at your organisation to contribute expertise in enhancing client satisfaction. EDUCATION WORK EXPERIENCE 2018 - 2020 FEDERAL POLYTECHNIC BAUCHI DG EMPOWERMENT HUB ADMINISTRATIVE ASSISTANT Higher National Diploma in Science Laboratory Technology 2013 - 2015 FEDERAL POLYTECHNIC BAUCHI National Diploma Science Laboratory Technology SKILLS Project Management Public Relations Teamwork Time Management Leadership Effective Communication Critical Thinking LANGUAGES English: Fluent French: Basic 2023 - 2024 - Provided remote administrative support services, managing email correspondence, organizing calendars, performing data entry tasks, conducting research, and preparing documents for various clients. - Successfully managed social media accounts for clients, including content creation, scheduling posts, and engaging with followers. - Handled customer inquiries via phone calls and email, ensuring prompt and effective resolution of issues. ECOBANK CUSTOMER SERVICE REP. 2021 - 2023 Delivered excellent customer service by efficiently processing cash transactions, addressing customer inquiries, and promoting banking products and services. - Maintained accurate records of transactions and balanced cash drawers daily, ensuring compliance with banking regulations and standards. ALFALFA SCHOOL OF PHONICS HEADTEACHER - - Led a dedicated team of educators in providing high-quality education to students, overseeing daily operations, and ensuring adherence to educational standards. - Contributed to curriculum planning and development, implementing innovative teaching methods to enhance student learning outcomes.