Education
Bachelor of Science in Interior Design
University of San Carlos
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Experience
Gyndie
Merry
Coming
Virtual Assistant, Customer Service
Representative, Technical Support
Representative, Chat support, Sales,Email
Support, E-commerce Specialist
Contact
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Skills
Management Skills
Creativity
Sales
Negotiation
Critical Thinking
Leadership
Tools Used
Virtual Assistant
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Responding to customer inquiries via phone, email, or social media.
Scheduling and managing service appointments, including site visits, tree
pruning, removal, or other tree-related services.
Providing quotes or assisting with service packages.
Handling follow-up calls or emails with customers regarding their tree service
needs.Coordinating team schedules to ensure there is no overlap or delays.
Sending reminders to customers about upcoming services.
Entering and updating customer data, service records, and job orders into the
company’s CRM Zoho system.Process payments once successful.
Virtual Recruiter
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(Ecommerce platform. Amazon,Ebay, Walmart, Shopify)
Advertising job openings across job boards, eCommerce-specific platforms, and
social media channels.
Writing and posting job descriptions for various eCommerce-related positions.
Using recruiting platforms (like LinkedIn, Indeed, or specialized eCommerce job
boards) to find and reach out to potential candidates.
Building a talent pipeline by maintaining a list of qualified candidates for future
positions.
Reviewing resumes and cover letters to identify top candidates.
Conducting initial phone or video screenings to assess candidates'
qualifications, experience, and fit for the company.
Coordinating interviews with hiring managers and ensuring a smooth interview
process.
Assessing candidates’ skills, especially eCommerce-related knowledge (e.g.,
knowledge of platforms like Shopify, Amazon, WooCommerce).
Working closely with hiring managers to understand the specific needs of each
position and tailor the search process accordingly.
Customer Service Representative
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Using Shopify platform for product inquiries, Shipping, Deliveries, Returns &
Refunds.
Engaging with customers through various communication channels,
including email, live chat, social media platforms, and phone support.
Responding to customer inquiries about products, services, and
orders in a professional and timely manner.
Handling customer complaints or issues, aiming to resolve them
quickly and effectively, while maintaining customer satisfaction.
Providing product recommendations based on customer
preferences, needs, or previous purchases.
Upselling or cross-selling products to enhance the customer
experience.
Used ringcentral to received calls and outbound. Used zendesk as
ticketing system.
Coordinating with the inventory team to ensure stock levels are
adequate for fulfilling orders.
Working closely with customer service teams to resolve any issues
or concerns related to order fulfillment.
Experience
Virtual Assistant
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Responding to calls for roadside assistance, including breakdowns, flat tires,
dead batteries, lockouts, fuel shortages, and minor mechanical issues.
Offering basic mechanical support, such as changing a flat tire, jump-starting
a dead battery, or providing emergency fuel delivery.
Safely towing the vehicle to a designated repair shop, dealership, or other
locations specified by the customer.
Communicating with customers to gather information about their issue and
provide updates on the arrival time of assistance.
Maintaining a calm and professional demeanor, especially when dealing with
upset or stressed customers.
Customer Service Representative/ Sales
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Assisting customers with their preferred amenities of the hotel
Suggest nearest hotel in the area
Customer has an option to choose pay at the hotel or pay now
Process customers payment
Customer Care Consultant (E-commerce)
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Answering customer questions via email, chat, or phone regarding products,
orders, and shipping.
Handling complaints or issues (e.g., refunds, returns, shipping delays).
Providing information about product details, promotions, or order statuses
Collaborating with suppliers and manufacturers to ensure product availability.
Technical Support Representative
(Microsoft)
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Providing prompt solutions to clients by clearly identifying the issue, researching
possible solutions, and guiding the client through corrective steps.
Troubleshooting windows and office applications
Processed and prioritized client and employee technical request by phone, email.
Provided technical telephone support to resolve technical product issue,
documenting each call
Attempted to resolve problems with the guidance of technical support engineers,
but quickly identify when escalation is necessary.
Team Leader
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Managed a team of 6 Quality Assurance who conduct quality monitoring of calls and
cases worked, managed the performance of the team.
Interviewed and selected potential new team members from the list of candidates
recommended by the recruitment team
Provided monthly, quarterly and annual reports to the management regarding the
sites performance.
Made decisions about the day to day operations of the group, including management
of work assignments and information between shifts as well as an approach
Customer Service Representative
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Receiving and processing ride requests from passengers via phone, app, or other
communication channels.
Assigning taxis to customers based on proximity, availability, and driver schedules.
Managing peak times and ensuring efficient distribution of ride requests to drivers to
minimize wait times.
Sending trip details, including the pickup location, drop-off point, and any special
instructions to drivers via radios, phones, and using Icabbi system.
Ensuring that drivers are following the correct routes and maintaining their schedules.
Answering customer inquiries regarding taxi services, pricing, availability, and estimated
arrival times.
Managing complaints or issues from passengers, such as delays or lost items, and resolving
them promptly.
Monitoring the location and status of taxis using GPS or tracking systems to ensure they are
on schedule.
Updating customers on the status of their rides and estimated time of arrival (ETA).
