Gwyneth Nalagon

-|- www.facebook.com/gwynethtapongotnalagon Lower Solana Jasaan, Misamis Oriental STRENGTHS AND EXPERTISE Customer Service Skills Inbound & Outbound Calls Billing and Tech Inquiries Prior Authorization Appointment Scheduling & Data Entry Adaptability Customer Care Attention to detail WORK EXPERIENCE Social Media Manager| LA Alon January 2023 - April 2024 I am responsible for creating, curating, and managing content across various social media platforms. I develop and implement strategies to increase brand awareness, engagement, and audience growth. I stay on top of social media trends, analyze performance metrics, and engage with followers to foster a strong online community. I also collaborate with other teams to ensure our social media efforts align with overall marketing goals. Additionally, I manage paid advertising campaigns and continuously update my knowledge on platform changes and best practices. Accomplishments: As a Social Media Manager, I successfully grew engagement across multiple platforms, increasing follower numbers and boosting interactions such as likes, shares, and comments. Through data-driven strategies and consistent content optimization, I enhanced brand visibility and built a loyal online community, driving higher user participation and improving overall campaign performance. Customer Care | Teleperformance May 2021- January 2023 At Teleperformance, I excelled in evaluating and resolving customer issues, ensuring personalized service. I handled inbound and outbound calls, processed orders, and managed databases. My strong communication skills and ability to upsell products contributed to high customer satisfaction and loyalty. Accomplishments: Awarded Top Agent of the Year at Teleperformance in 2022 for consistently exceeding performance targets, delivering exceptional customer service, and maintaining high satisfaction ratings. Recognized for outstanding problem-solving skills, effective communication, and achieving the highest customer retention rates within the team. Marketing Coordinator | Yourspace April 2024 - December 2024 As a Marketing Coordinator , I am responsible for developing and executing strategic marketing campaigns to drive brand awareness, engagement, and sales. I collaborate with cross-functional teams to create content, manage social media platforms, and organize events. Accomplishments: As a Marketing Coordinator, I successfully closed 5 deals in my first month and was recognized as one of the top employees of the month. I manage campaigns, create content, and track performance to drive brand visibility and business growth. Sales and Marketing Executive | Saaslaunchr April 2024 - March 2025 As Sales and Marketing Executive, I am responsible for driving business growth by identifying sales opportunities, developing marketing strategies, and building strong client relationships. This role combines strategic planning with hands-on sales and promotional activities to increase brand awareness and boost revenue. Key responsibilities include market research, lead generation, campaign execution, and achieving sales targets across various channels. Accomplishments: In just a few months in this role, I successfully closed three major projects, each involving clients who opted for our highest-tier services. Additionally, we achieved the client's target market reach within the first six months of their one-year contract. I also created highly engaging content and developed visually appealing, user-friendly websites and designs that exceeded client expectations and led to high levels of satisfaction. Talent and HR Generalist | Leverage VA Services September 2024 - July 2025 I serve as a Talent and HR Generalist only when formally engaged or when the agency requires support on a project. In this capacity, I manage full-cycle recruitment and on-boarding, oversee employee relations, administer payroll and benefits, and ensure compliance with labor laws. I also support performance management and development initiatives, contribute to training and policy implementation, and maintain accurate HR records in alignment with industry best practices Accomplishments: In my role at the agency, I successfully supported two assigned clients by fulfilling their talent requirements with highly qualified candidates who demonstrated strong performance. With my assistance, we not only met but exceeded the required number of hires, ensuring that each candidate matched the clients’ expectations and contributed positively to their teams. Global Recruitment Specialist | Fixensy November 2024 - July 2025 I’m a Contractual Global Recruitment Specialist for 8 months term focused on attracting and vetting talent worldwide. I craft compelling job posts on professional networks and social media, screen CV and Resume’s, conduct initial interviews, and guide candidates through orientation and early training. By taking ownership of the full hiring cycle, I ensure a seamless candidate experience while building a diverse, high-performing global workforce. Accomplishments: As a Global Recruitment Specialist, I exceed performance targets by maintaining a 95% success rate across the full application process. Additionally, I ensure 90–100% accuracy on candidate assessments—such as skills tests and competency evaluations—demonstrating strong attention to detail and efficiency at every stage.” TOOLS/SOFTWARE Slack Google Workspace MS Software Asan a Dingtalk Ontraport Lark Zoho Wordpress Canva Salesforce Elementor Calendly Hubspot Atlas Hootsuite Appointlet Samson