Gwyneth Nabalitan

GWYNETH NABALITAN Amazon Account Manager | Amazon PPC | Shopify Account Manager | Ecommerce VA I help businesses succeed in their niche. I am goal-oriented with 11 years of experience in fast growing environments. I am seeking a challenging CONTACT role in a dynamic work environment wherein I can capitalize my skills and abilities. - Cebu, Philippines LinkedIn: https://www.linkedin.com/in/ gwyneth-nabalitan-/ SKILLS & TOOLS amazon account management shopify account management RELEVANT EXPERIENCE Amazon PPC Internship and Ecommerce Coordinator June 2023 - March 2024 Develop comprehensive PPC advertising strategies aligned with business goals and target audience demographics. Create and set up PPC campaigns within Amazon Advertising Console, including Sponsored Products, Sponsored Brands, and Sponsored Display ads. facebook ads management Continuously monitor and optimize campaigns to ecommerce coordinator improve performance metrics such as click-through general virtual assistance customer service rate (CTR), conversion rate, and return on ad spend (ROAS). Conduct thorough keyword research to identify cin 7, Launchpad, Accentuate relevant search terms with high traffic and conversion preorder globo potential. Utilize keyword optimization techniques to gimp, filmora, canva Asana, Monday, Trello refine targeting and improve ad relevancy, including negative keyword management and keyword bid adjustments. shipstation, Proorder Globo, Write compelling ad copy and headlines that resonate Launchpad, Accentuate, Boost AI with target audiences and drive engagement. Netsuite Zendesk Collaborate with creative teams to develop visually appealing ad creatives, including product images and videos, that enhance ad effectiveness and attract clicks. Ecommerce Coordinator June 2021–June 2023 Oversee the day-to-day operations of the ecommerce website Collaborate closely with Marketing department to implement the ecommerce strategy and achieve business goals. Collaborate with cross-functional teams to ensure accurate product information, compelling visuals, and engaging product descriptions. Oversee the listing and pricing of products Customer service - email and chat Handle the backend, emails, changes, updating, and uploading content Implement internal processes for catalog tasks Using flat files for bulk feed file updates Troubleshoot listings when they are suspended or suppressed Uploading new listings with flat files / Creating Virtual Bundles Managing case logs General support case management dealing with listing issues Medical Virtual Assistant • Medical Billing & Invoicing March 2019–April 2021 Examining eligibility and verifying benefits for treatments and procedures Examining patient bills for correctness and completeness Gather missing data for patient bills Utillizing billing software, prepare, evaluate, and send claims, including electronic and paper claim processing. Ecommerce Virtual Assistant • Account Sales Processing January 2017–May 2020 Monitor the fulfillment of ecommerce orders Track back orders and coordinate with customers and warehouse accordingly Coordinate with warehouse team to ensure timely and accurate order fulfillment. Address potential order issues, such address validation issues and shipping delays. Manage Paypal cases/disputes related to order issues Provide prompt and courteous assistance to customers' inquiries via email and chat