Gwyneth Balboa

GWYNETH BALBOA APPLICANT PROFESSIONAL SUMMARY Dependableand adaptableprofessional with a solid background in cashiering, sales, and customer service. Known for teamwork and excellent service, I look forward to new opportunities where I can take on greater responsibilities, and contribute to a positive work environment. SKILLS Customer Relationship Management Sales and Upselling Techniques Billing and Account Assistance Product Knowledge Presentation Multitasking Effective Communication Team Collaboration CRM and Sales System Time Management Attention to Detail PROFESSIONAL EXPERIENCE CustomerService/Sales Representative - Concentrix 2025 - Present Assisted customers with mobile service sales, basic troubleshooting, and billing inquiries. Handled plan activations, account updates, and explained billing statements clearly. Resolved technical concerns and escalated complex issues to ensure customer satisfaction. Customer Service Representative - Transcom 2022 - 2024 Responsible for managing customer inquiries via phone, chat or SMS, resolving issues promptly, providing accurate information, and ensuring a positive customer experience while maintaining professional communication standards. Cashier - D.I.Y Hardware 2021 - 2022 Handled cash and cash transaction accurately, provided excellent customer service, and maintain a clean, organized checkout area. Assisted customers with purchases, resolve concerns politely, and supported store operation by restocking and following company policies. EDUCATION Arellano University 2020 - 2021 PBTS Colleges 2014 - 2020 Binangonan Elementary School 2007 - 2014