Gwyeneth Sormela

Hey! I’m a reliable and motivated General Virtual Assistant with hands-on experience in admin support, customer service, cold calling, and remote operations. I’ve worked in various industries, including real estate, parking management, and cleaning services, and what all those roles had in common was one thing: helping busy teams stay on top of their day-to-day tasks.

In my previous roles, I’ve taken care of tasks such as calendar and email management, data entry, follow-ups, handling client inquiries, processing orders, and resolving complaints. I’ve also done outreach and cold calling — especially in the cleaning and real estate space — where I contacted leads, followed up consistently, and successfully turned interest into actual clients.

One job I’m particularly proud of was when I supported a parking management team remotely. I helped onboard parking tickets, performed all necessary data entry, and ensured the internal processes remained smooth. That experience helped sharpen my attention to detail and my ability to manage time efficiently, especially when working across different teams and systems.

What sets me apart is my ability to communicate effectively. I know how important it is to be clear, polite, and professional, whether I’m replying to an email, making a follow-up call, or just sending a quick update. I aim to be the kind of assistant you don’t have to chase down - someone who gets things done and keeps you informed.

I’m also a quick learner. New tools, systems, or CRMs? I’m not afraid to figure it out and adapt fast. I enjoy problem-solving, keeping things organized, and most importantly, supporting people behind the scenes so they can focus on the bigger picture.

Outside of work, I’ve also helped manage schedules and communication for personal and volunteer projects, so I know how to stay focused and dependable, even without someone checking in on me.

If you’re looking for a GVA who’s consistent, trustworthy, and easy to work with, I’d love to help take some of the weight off your plate.