GWLADYS OKODOMBE NGNAMA
Abu Hail, Dubai
Mobile : -
E-mail:-
Qualified Customer Service Representative with 5 years of experience in the Healthcare domain offering a record of successful job performance, proven problem-solving ability and experience developing and implementing innovative solutions.
Fluency in French & English
Juelmin Insurance Services (DUBAI, U.A.E) October 2014- November 2019
Insurance Company
Customer Service Representative - reporting to Customer Service Manager
Responsibilities:
- Collecting customer feedback and made process changes to exceed customer satisfaction goals.
- Making reasonable procedure exceptions to accommodate unusual customer requests.
- Providing accurate and appropriate information in response to customer inquiries.
- Demonstrating mastery of customer service call script within specified time frames.
- Addressing the customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
- Developing effective relationships with all call center departments through clear communication.
- Running reports and supplied data to fulfill customer report requirements.
- Working with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Building customer loyalty by placing follow-up calls for customers who reported product issues.
BSL GULF L.L.C (DUBAI, U.A.E) August 2012- October 2014
Construction & Buildings Materials Company
Customer Service Associate ( French speaking market) -reporting to A.V.P International Business
Responsibilities:
- Handling all administrative work in the Shipping Department
- Coordinating the supplier / customer delivery requirements
- Liaising with forwarders / agents on shipping arrangements
- Check compliance with L/C terms and conditions
- Preparing related invoices and follow-up on payments
- Attending to Export customer enquiries, correspondence and price quotation.
- Continuously strengthening the trading relationships with customers through enhancing value and customer satisfaction.
- Controlling, monitoring and following up shipment performance & liaising with internal departments to ensure customer orders are being handled promptly and delivered on-time.
- Servicing & maintaining good relation with existing accounts.
- Handling of customers complaint
R&D MEDIA (KUALA LUMPUR, MALAYSIA) December 2011-July 2012
Telecommunications& IT services company
Customer Service Representative (French speaking)
Responsibilities:
- Dealing directly with customers either by telephone or electronically
- Responding promptly to customer inquiries
- Handling and resolving customer complaints
- Obtaining and evaluate all relevant information to handle inquiries and complaints
- Keeping records of customer interactions and transactions
- Communicating and coordinating with internal departments
- Following up on customer interactions.
EDUCATION
Bachelor in Accounting and Finance –-May 2011
University College of Technology & Innovation, Malaysia
(Staffordshire University UK)
Certificate of Corporate Governance and Ethics – May 2011
Security Industry Development Corporation, Malaysia.
OTHERS
Cameroonian, single
UAE driving license
