Gwladys

 GWLADYS OKODOMBE NGNAMA Abu Hail, Dubai Mobile : - E-mail:- Qualified Customer Service Representative with 5 years of experience in the Healthcare domain offering a record of successful job performance, proven problem-solving ability and experience developing and implementing innovative solutions. Fluency in French & English Juelmin Insurance Services (DUBAI, U.A.E) October 2014- November 2019 Insurance Company Customer Service Representative - reporting to Customer Service Manager Responsibilities: - Collecting customer feedback and made process changes to exceed customer satisfaction goals. - Making reasonable procedure exceptions to accommodate unusual customer requests. - Providing accurate and appropriate information in response to customer inquiries. - Demonstrating mastery of customer service call script within specified time frames. - Addressing the customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. - Developing effective relationships with all call center departments through clear communication. - Running reports and supplied data to fulfill customer report requirements. - Working with upper management to ensure appropriate changes were made to improve customer satisfaction. - Building customer loyalty by placing follow-up calls for customers who reported product issues. BSL GULF L.L.C (DUBAI, U.A.E) August 2012- October 2014 Construction & Buildings Materials Company Customer Service Associate ( French speaking market) -reporting to A.V.P International Business Responsibilities: - Handling all administrative work in the Shipping Department - Coordinating the supplier / customer delivery requirements - Liaising with forwarders / agents on shipping arrangements - Check compliance with L/C terms and conditions - Preparing related invoices and follow-up on payments - Attending to Export customer enquiries, correspondence and price quotation. - Continuously strengthening the trading relationships with customers through enhancing value and customer satisfaction. - Controlling, monitoring and following up shipment performance & liaising with internal departments to ensure customer orders are being handled promptly and delivered on-time. - Servicing & maintaining good relation with existing accounts. - Handling of customers complaint R&D MEDIA (KUALA LUMPUR, MALAYSIA) December 2011-July 2012 Telecommunications& IT services company Customer Service Representative (French speaking) Responsibilities: - Dealing directly with customers either by telephone or electronically - Responding promptly to customer inquiries - Handling and resolving customer complaints - Obtaining and evaluate all relevant information to handle inquiries and complaints - Keeping records of customer interactions and transactions - Communicating and coordinating with internal departments - Following up on customer interactions. EDUCATION Bachelor in Accounting and Finance –-May 2011 University College of Technology & Innovation, Malaysia (Staffordshire University UK) Certificate of Corporate Governance and Ethics – May 2011 Security Industry Development Corporation, Malaysia. OTHERS Cameroonian, single UAE driving license