Gwenyana Blackburn

 Gwenyana Blackburn QA Software Tester/Analyst P - E - A DFW, TX 75002 W www.linkedin.com/in/gwenyana-blackburn Objective Education A Computer Engineering graduate with over 9 ½ years of experience in Data Analysis and Quality Assurance within Information Technology. Versatility in both commercial licensed software and proprietary applications on multiple platforms with experience in automated testing for web applications. Individual contributor in an Agile environment. Solid experience with creating and keeping the testing artifacts tracking progress and ensuring completion of testing within scheduled timeframes and budget. Ability to learn in a challenging environment, very strong critical thinking skills, excellent collaborator, thrives in a team as well as a sole contributor. Apr 2014 – Sep 2014 Professional Training: Management and Information Technology Solutions Comprehensive Quality Assurance and Software Testing training Team project created to cover the scope of ALM, from project planning, requirements gathering, testing and deployment (The Next Vacation- Testing Project) QAI Worldwide CSTE Certification Training DeVry University, Chicago, IL Bachelor of Science Computer Engineering Technology KEY SKILLS Languages: HTML, SQL, PL/SQL, JAVA, XML, VB.NET, ASP.NET Testing Tools: HP ALM, QC ver. 10, JIRA, Postman, Insomnia Automation Framework: Selenium, Cucumber Database: Oracle, SQL Server, Microsoft Access, Toad, Postman Front End: Visual Basic 5 Back End: QWS3270 Secure Programming tools: Java, Python, Oracle, C++, PHP, SQL Version Control tools: Visual Source Safe, TFS, GitHub Operating Systems: Unix, RedHat, Windows 2000/2008/XP, Windows NT, MS DOS. Microsoft Technologies: Office, MS Project Server, MS SharePoint Designer, Salesforce Experience July 2021 – Present: Genesis10/Bank of America May 2018-August 2019: Insight Global/Bank of America Business Analyst – QA Tester, Consultant Quality assurance testing IVR and payment systems – predominantly manual with ALM. Converting/Testing 3 desktop applications (for Reps in the Collection and Recovery department, Payments for Delinquent accounts and Tax Documentation Application) into Web based and mobile applications. Working with BA/PO understanding features before development. Analyzing business and user requirements, testing for Admin, user and all departments. End- to-end testing, regression, functional, etc. (Testing throughout the sprint) Backend database testing with SQL web services testing (XML, SOAP) Managed repository and validated back end requirements using TFS Used VisualStudio to gather/condition all data requirements Agile model Scrum team involved in every phase of the QA/SDLC along with Sprint planning, Backlog and Daily Meeting. Production planning and testing Conditioning scripts for the automation team using UFT assisting with providing data and procedures to automate for the regression process Verify data transfers to ReportNet and CDRX Verify/Validate file transfers from SupperPutty Jira for story/script maintenance and defect tracking Nov 2020 – June 2021: Thoughtwave Software and Solutions Inc/ Loop Integration Systems Analyst – eCommerce QA Tester End- to-end testing, regression, functional, etc. (Testing throughout the sprint) Agile model Scrum team involved in every phase of the QA/SDLC along with Sprint planning, Backlog and Daily Meeting. Production planning and testing Collaborated with all teams for data defect mitigation. Reviewed and interpreted systems documentation and business requirements. Worked both independently and as part of a QA project team depending on project requirements. Jira for story/script maintenance and defect tracking August 2017- January 2018: Medix/Blue Cross Blue Shield Illinois UAT Tester, Consultant Test plans and test summary documents according to SDLC standards Tracked and managed defects along with analyzing data and provided reports Assists with the creation of regression scripts for Salesforce platform to onboard physicians Conducted end-to-end integration testing and assured software delivered met requirements and expectations Validated the data load was able to post actuals, process calculations, handle exceptions, and make determinations based on the documented requirements. Jira for story/script maintenance and defect tracking Documented detailed test cases while working in an Agile software development cycle. Collaborated with BA and developer frequently for requirements clarification. Gathering requirements from the business analyst, preparing the test plan for various projects, and using Quality Center to log defects and issues found in the application. Actively participated in project meetings and discussions. Sept 2016 – Mar 2017: Optum / Geneva Technical Services Data Analyst, Consultant As a member of the Client Implementations team, ensured that customer claims history files were completely and accurately imported into the iSeries/AS400 system on time. Analyzed customer format and data elements of incoming extracts to ensure expected data elements existed and aligned with the methods and process utilized to convert/map, load and match claims records with incoming eligibility records. Define/document requirements for the movement, integration and reconciliation of customer data sets Import/export large data sets using a variety of big-data tools Develop AS400 SQL queries to provide proof of successful client implementation and to assist in the matching process by testing eligibility table data to expected outcomes. Document data mapping to ensure external data sets align with internal file systems Interact with various stakeholders include customer implementation teams and technical IT teams Tracked and assigned IT Service Now tasks and requests for the entire team including Dev staff and created custom reports tracking key data elements per management request. Manual Testing/validating the data loads are accurate and ready for the customer's go-live Responsible for identifying and defining the required test cases/scripts for go live implementations Mar 2015 – Apr 2016: Galitt Technical Analyst Certification for major Payment Brands (Amex, Discover, MasterCard, Visa) Strong testing Quality Assurance experience within Agile environment Lead tester for the KaNest-L3 automation tool for Terminal Integration Testing Database management using Microsoft Access Source code management Git Ability to lead a group and facilitate work as a team Provided certification services to the stakeholders of card payment processing Review of test logs, analyzing the reporting suggestions and defects maintained using Quality Center Analyze of test results and assessment of their accuracy. Executing test cases at Customer’s location, using Galitt qualified test tools Possess both critical-thinking and analytical skills Resolve technical issues in a professional and timely manner Provides follow-up 1st and 2nd level support to the business.​ Jan 2015 – Mar 2015: JP Morgan Chase UAT Tester Worked with Product and Business Analyst to ensure requirements were captured correctly. Created and maintained user acceptance test/business scenarios for one or more projects within the Commercial Card group. Created and maintained detailed test cases and scripts or other documents as specified by leadership. Ensured UAT test scripts are aligned to the requirements Executed test scripts and documents defects for test scripts where the actual results do not successfully meet expected results. Ability to read and comprehend business requirements and high-level design deliverables well enough to create detailed test cases. Ability to map test cases to business requirements.  Basic understanding of development lifecycle and project phases Write and execute basic SQL statements Oct 2014 – Dec 2014: Rand McNally QA Tester Manual / functional testing of devices such as tablets and other mobility products. Defect Management using JIRA Involved in the entire defect management cycle Responsible for identifying and defining the required test cases/scripts (Functional and UAT) Sep 2011 – Jun 2013: National Systems (Client: Pizza Hut) QA Analyst Test planning Identify the testing scope, define and create testing plans and strategy for application technical testing and verification against system and business requirements (Functional and UAT). Develop Requirements Test scripts and Use cases documents Setup/Maintain a repository of Test Conditions (Functional and UAT) Test script development Responsible for identifying and defining the required test cases/scripts (Functional and UAT). Defect Management Involved in the entire defect management cycle Maintained defects in JIRA Report on all QA &UAT testing functions, and report to management on the overall quality experienced as a result of the QA & UAT testing activities. Present Metrics to demonstrate the test effort and test progress. Automated Testing Developed, executed and maintained regression, load and functional testing using the automated tool Selenium. Built Regression suite for Automation team to use as a baseline for Automation testing. Leverage knowledge of object-oriented programming to help validate, verify, communicate and resolve software issues using Python Troubleshoot production issues assigned from programmers/development team Proficient in Functional Testing tool Quick Test Professional (QTP/UFT) and the various frameworks in QTP/UFT. Experienced in giving training to the functional testers to execute Test Cases using QTP/UFT as part of Regression Testing 2009 - 2011: DeVry University Database Analyst Medic - Created a database for a hospital to maintain patient information and medication distribution using SQL. Lace Hardware - Developed a database for a hardware store to manage inventory using SQL. Sign Language Glove - Created a Sign Language glove translating American Sign Language to American English using Arduino language that is based on C/C++. June 2003 – Present: ZMPC, Chicago, Illinois Medical Billing Great ability to managed patients’ information Outstanding in acting as a liaison between medical facilities and insurance carriers (HMOs, PPOs, Medicare) Handle claims with different and multiple Insurances Ability to read and interpret EOBs, and face sheets from medical facilities Setting up new patient’s accounts Posting payments Knowledge with insurance authorizations and denials Correct denial claims with correct information and re-submit claims References Available Upon Request