GUYLAIN BLAIRIO NGUIMFACK WAMBA
SYSTEMS ENGINEER | SOC ANALYST | NOC ENGINEER
DETAILS
Cincinnati
OH
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LINKS
LinkedIn Profile
CINCINNATI, OH
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PROFILE
Experienced Systems Engineer with a background in security, network management,
technical support, and system administration.
Skilled in troubleshooting hardware and software issues, managing networking
hardware, and providing sales support. Proficient in Microsoft server and cloud
technologies, mobile device management, and virtualization. Adept at coordinating with
teams and vendors, executing technology strategies, and ensuring compliance. Pursuing
a Bachelor of Networking & Security Engineering from Western Governors University and
holds an Associate of Science in Computer Network Administration from Cincinnati State
Technical and Community College.
Consistently Recognized for improving customer satisfaction and delivering high-level
technical support.
EMPLOYMENT HISTORY
Systems Engineer at TechSoft Systems Inc, Cincinnati
February 2021 — Present
Assisting with network management and administration, resolving Tier 2 support
needs, and helping with Tier 1 as required.
Providing onsite and remote assistance to users, troubleshooting desktop, laptop, and
mobile devices.
Collaborating with Senior Systems Engineer for planning, specification,
implementation, administration, and maintenance of equipment services in WAN/LAN
environment.
Leveraging in-depth technical skills to provide technical sales support.
Identify and resolve hardware and software issues on servers, printers, and
workstations.
Support Microsoft server and cloud technologies, managed end-user accounts,
permissions, and storage allocations.
Implement and manage networking hardware, administered Hyper-V, Azure, and
VMware virtualization environments.
Manage customer hardware inventories, implement, administer, and troubleshoot
MDM environments and mobile devices.
Utilize tools to monitor and optimize network performance, conduct proactive
maintenance, and scheduled downtime.
Automate troubleshooting, maintenance, and deployment processes through
scripting.
Coordinate with internal and customer vendors for issue resolution, and assist with
technology strategy implementation, project execution, reporting, and compliance.
Develop and maintain documentation, and collaborate with Tier III team members for
high-level issue resolution.
Participate in after-hours on-call and half-day weekend support rotation as needed.
SKILLS
Ability to Work Under Pressure
Network Administration
Technical Support
Networking Skills
Problem Solving
Mobile Device Management
Printing
Cloud Computing
Microsoft Azure
Wireless Access Point
Hyper-V
Microsoft Servers
VMware Virtualization
Automation
Proactive Maintenance
Technical Sales
Administrative Operations
Electronic Systems
Procurement Management
Customer Service
IT Technician at Field Nation, Work Market and Hello Tech
January 2020 — Present
Independent Platforms: Field Nation, Work Market, and Hello Tech
Provides technical support for individuals, and small and medium companies as
assigned (computers, printers, networking).
Install and configure router, switches, Access points, POS
Install and configure Smart Home devices such as doorbells, outlets, hubs, cameras
system, and security systems.
Decommission and reprovision computers and mobile devices. OS migration.
IT Technician Lead / System Administrator at BBC Technology Solutions, Cincinnati
October 2019 — February 2021
Performed Windows OS deployment and migration based on customer's needs.
Troubleshooted systems and resolved various set of issues.
customized computer systems according to customers' needs.
Designed, repaired, and optimized network.
Managed system-wide operating system and software deployments, as well as related
software upgrades.
Assessed system hardware and software and suggested modifications to reduce lag
time and improve overall speed.
Deployed a pxe boot server, to speed up the deployment process. Primary point of
contact for escalated complex issues.
Developed and documented policies and procedures.
Assisted with the procurement of goods and services from multiple vendors.
Monitored and maintained parts and Licenses Inventory.
Performed batch data eradication according to industry standards.
Monitored and maintained the Security System.
Network Planning and Design
Scripting
Security Analysis
Splunk
Microsoft Office
LANGUAGES
English
French
Fulfillment Associate at Lowe's Companies Inc, Cincinnati
May 2019 — April 2020
Reviewed daily queue report to confirm all orders were processed within shipping
system asscheduled.Prepared and organized envelopes, packages, containers, and
pallets with correct merchandisecounts.Operated frequency scanners to track shipment
progression and input data into shippingsystem.Received and reviewed new orders,
located requested merchandise, and promptly initiatedprocessing.Assisted customers
with locating and choosing merchandise in any store department.Used company
software to keep track of client information and orders, update accounts and monitor
shipments to obtain and relay real-time information.
Ecommerce Fulfillment Coordinator at Shoe Discount Warehouse, Cincinnati
January 2018 — October 2019
Increased sales and store exposure by developing strategy.
Built, implemented, and enhanced the eBay Store to maximize outreach and sales of
products.
Communicated with customers via email, over the phone, or in-person to provide
excellent customer service.
Tracked delivery goals and developed improvement plans to correct deficiencies.
Trained employees to handle high-volume workloads during peak seasons.
Monitored and maintained a high level of on-time delivery reliability service and
performance
Increased customer satisfaction by resolving non-received, damaged, and many other
issues.
Increased customer satisfaction by resolving an average of 98% of issues.
IT Technician at Divine Cyber Cafe, Douala
April 2015 — July 2017
• Established, repaired and optimized networks by installing wiring, cabling and
devices.
• Explained technical information in clear terms to non-technical individuals to
promote better understanding.
• Removed malware, ransomware and other threats from laptops and desktop
systems.
• Configured hardware, devices and software to set up workstations for employees.
• Assessed system hardware and software and suggested modifications to reduce lag
time and improve overall speed.
• Patched software and installed new versions to eliminate security problems and
protect data.
EDUCATION
Bachelor of Science, Western Governors University, Cincinnati
October 2023
Associate of Science, Cincinnati State Technical and Community College, Cincinnati
January 2019 — May 2021
High School Diploma, IP Nanfah Technical High School, Douala
September 2012 — August 2017
