Gustavo D

Gustavo l duran Skype: gusduran42-- experience Information Forecast Woodland Hills, CA Customer Service / Researcher Jan. 2014 - Present Respond to customer issues via email Prepare and email new events to clients Research missing client information Assist clients with registration to events Marketing research for Solar events Contacted online magazines for advertisement ads Negotiated ad terms Tracked what ads were used more frequently VtechnologiesCheshire, CT Software Support Technician Dec. 2010 – Dec. 2013 Performed QA testing manually on new rollouts while troubleshooting bug fixes and new versions. Addressed duplicate errors within test environments Supported SQL proprietary shipping and financial software Trained new clients in end user set up on regular basis Installed Microsoft technologies such as, .Net and SQL in preparation for proprietary software StarShip 10 11/version 12 Provided technical troubleshooting for client and server errors: online chat, help desk support as well as handling email requests Utilized SQL database and security setups in order to link the database to proprietary software Set-up new users in WIN XP, Vista 7, Windows Server 2003 and 2008 Responsible for Active Directory new user set-up while assigning security permissions Published applications on Windows Server 2003/2008 within Citrix environment Knowledgeable of UPS World Ship and FedEx Shipping System thermal networking printers; specialized in Zebra printers Worked with financial systems Sage MAS 90 100 and 500 Ingenix Rocky Hill, CT Customer Support June 2009 – March 2010 Provided Software support Onyx and Quality Center ticket tracking system Webex remote to PC FTP client setup Managed Software updates Claim discrepancy Software Training Software testing Support error codes Customer contact. Phone or Email Login resets Upgrades and fresh installs of various software High volume phone support Finlay Enterprise (company closed) Milford, CT Help Desk Analyst June 2008 – April 2009 Microsoft office support Service Desk ticket tracking system PC anywhere remote to PC Team Viewer remote to PC Diagnosing Juniper network VPN client High volume help desk, support over 200 branches Support of over 100 end users Diagnosing computer issues, hardware and software problems. Quality assurance of computers, printers, mobile cards and, wireless routers Troubleshooting Xstores POS issues Active directory support. Password reset, new accounts and, permissions. Installation and training of various software Installation of McAfee security. Corp I.T / Ann Taylor (contract) Milford, CT Help Desk Representative March 2008 – May 2008 Diagnosing POS issues Track-IT ticketing system Dameware remote to PC Cisco Telephone software Symbol PDT Diagnose and software updates High volume help desk Troubleshooting network Diagnosing computer issues I.Q Technologies Cheshire, CT I.T Client Support Specialist Sept. 2006- Sept. 2007 Managed clients active directory Trained new clients on various software Setup new clients with FTP Trained employees on new software Tested new software for clients Communicated with developers on tested software Troubleshooting networks Level 1 cisco support Diagnosing computer issues Anthem Blue Cross Blue Shield North Haven, CT Medicaid Customer Service Representative August 2005- August 2006 Adjusted medical, vision and, dental claims. Follow up with providers regarding unpaid claims. Sorting all faxed claims. Followed up with lost payments Responsible for billing and enrollment Analyzing claims for errors. Best Buys Meriden, CT Computer Technician August 2004-Nov. 2004 Responsible for diagnosing any problems with computers Responsible for upgrading computers hardware and or software Maintaining all computers in the building Communicating verbally and documenting all problems Setting up networks wired and wireless Setting up new e-mail accounts Setting up user accounts Troubleshooting networks education 2004 Branford Hall Career Institute A+ Certification completed on 3/04 for hardware and software LANGUAGES Fluent in both English and Spanish