Senior Tele-Sales & Customer Support Specialist
18+ Years Experience | US Market | All CRM Platforms
Professional Summary
I am a results-driven Sales and Customer Support professional with over 18 years of experience supporting US and
international businesses through tele-sales, lead generation, and client relationship management. I have worked in
structured remote sales environments for over 18 months with US-based companies, logging time daily, meeting
targets, and following performance-driven systems. I also have hands-on experience handling tele-sales for the Bay
Area, Los Angeles market. I am a Top Rated freelancer on Upwork with a proven record of long-term client success.
Core Skills
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Tele-Sales & Cold Calling
US Market & Bay Area Calling
Lead Generation & Qualification
Inbound & Outbound Sales
Customer Support (Voice, Email & Chat)
Appointment Setting & Follow-Ups
CRM Management (All Platforms)
Client Retention & Upselling
Sales Reporting & Pipeline Tracking
Remote Work Operations & Time Tracking
Professional Experience
Senior Tele-Sales & Customer Support Specialist – US Market
Handled outbound and inbound calling for US-based companies with a focus on lead generation, appointment
setting, and sales closing. Managed complete CRM operations across multiple platforms, maintained follow-ups,
updated pipelines, and delivered consistent conversion results. Supported customers through voice, email, and chat
while maintaining high service standards.
Remote Sales Executive – US-Based Clients (18+ Months)
Worked with US-based companies for over 18 months in structured remote sales roles, following strict performance
metrics, activity tracking, and automated payroll systems. Consistently met daily calling targets, handled objections,
closed sales, and maintained detailed sales reports.
Tele-Sales Specialist – Bay Area, Los Angeles
Worked directly with customers from the Bay Area, Los Angeles region, handling tele-sales, customer engagement,
and deal closures. Developed strong communication skills for the US market and built long-term customer
relationships.
Work Style & Strengths
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Strong verbal communication and objection handling
Target-driven and performance-focused
Highly disciplined with remote work systems
Reliable with reporting and follow-ups
Comfortable working in US time zones
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Focused on long-term client relationships
Availability & Rate
Full-time or Part-time | Flexible with US, UK & India Time Zones
Hourly Rate: $10–$20 per hour (Negotiable)