Gurruraj Anantharramu

Gurruraj Anantharramu -,-, Bangalore, India LinkedIn Profile PROFILE IT professional with over 13 years of work experience that includes business consulting, project management (waterfall & agile), delivery management, pre-sales, transition management, IT service management and business analysis. Experienced in leading and managing complex application portfolio programs, business transformational initiatives, application management and development services to clients at various capacities. Good business and domain knowledge in telecommunication, insurance, UK pensions, CRM systems and business capability models and frameworks. Experienced in leading geographically distributed diverse teams and people from diverse cultures across India, UK and Ireland. EDUCATION Master of Science, Uppsala University, Uppsala, Sweden Master’s in Industrial management and Innovation Sep’18 – Jun’20 Bachelor of Engineering, BMS College of Engineering, Bangalore BE in Industrial Engineering and Management (IEM) Mar’00- Feb’04 EMPLOYMENT HISTORY Lead Business Analyst/ Consultant, VMWare, Bangalore Oct’20-Till-Date Environment/ Technology: Master Data Management (MDM), SAP MDG, Oracle Playing a role of a lead consultant, leading the delivery of multi-year MDM foundational data transformation project (CDTO initiative). Responsible for overall financials for the program, delivery at a program level, value realization, overlooking change management and program metrics and KPI’s. Senior Business Analyst, VMware, Bangalore Sep’15 – Jul’18 Environment/ Technology: SalesForce.com (Service Cloud), WorkFlow Management, Oracle Eloqua E10 Roles & Responsibilities: • Played a role of a business consultant and led the Strategic Support Office (SSO) pillar that focused on strategy, innovation, operations & planning and mentorship within Business Support & Services (BSS) functional group that provided application support services to 23 apps (such as salesforce.com, Eloqua, LMS systems etc.) • Single point of contact for all transition and support proposals for all 3rd party COTS application with BSS • Defined the engagement model, service delivery model and key performance indicators (KPIs) with VMWare’s internal stakeholders for all new applications that were supported from 2015 • Evaluate, rationalize and optimize SaaS applications used within VMWare across different business units • Responsible for capacity planning and AWF hiring strategy within BSS team Achievements: • Established a capability-led support framework for all the applications & services within BSS • Developed a framework that leveraged lean methodology and design thinking principles to solve business problems that creates value to the business • Defined success metrics, framework to measure business value & ROI, evolution plan and maturity model for all functional groups within BSS • Defined stakeholder engagement strategy, transition methodology & framework, process integration & interlocks with all business functions supported by BSS teams • Enhanced support & services delivery and quality framework to include industry best practices & SOP Transition and Program Manager, NTT DATA UK, London Aug’12 – Jun’15 Environment/ Technology: .Net Framework 2.0, SQL, VB.Net, SharePoint 2007, SSIS, SSRS, SSAS Roles & Responsibilities: • Played a dual role for the client Chaucer Syndicate, an organisation who are a leading specialty insurance and reinsurance company that operates within the Lloyd’s of London marketplace. o As a Transition manager, led the transition-in activities to NTT DATA for all applications developed and supported by client (.Net, BI and SharePoint applications), by collaborating with Internal NTT DATA resources, Chaucer SME’s and Delivery Heads o As a Program Manager, assumed overall responsibility for all transitioned application from a support and application development (includes both waterfall and agile methodology). The program generated a yearly revenue of over 550k GBP and I also managed a team of 15 developers • Defined engagement model, service delivery model, KPIs, support & development process within Chaucer • Responsible for all resource management and capacity planning needs within the account i.e. identifying and engaging right mix of NTT resources (both skill and experience) for support and development activities • Managed risks within the engagement and functioned as the single point of contact for issue resolution, consulting with the Chaucer’s designers, architects and NTT’s developers • Provided various support and development RFPs and SOWs to Chaucer, they include-SharePoint Migration from MOSS 2007 to SharePoint 2013, Test Function and Test Management Framework and BizTalk ESB integration Achievements: • Successfully completed all application transitional activities within agreed timeframe - Transitioned over 10+ customer facing applications that constituted 80% of all the applications within Chaucer • Designed and defined service delivery model for support and development teams, that became a benchmark/ baseline model for Chaucer and their business partners. This model and program were also highlighted by Chaucer’s COO in their company briefings • ZERO service credits/ penalties provided to the Chaucer during my tenure as a program manager • Instrumental in generating additional 200k GBP revenue to NTT by extending the scope of application support and development Project Manager, NTT DATA UK, Bristol May’09 – Jul’12 Environment/ Technology: Informix, UNIX, SharePoint (2007), ASP.Net, PHP, Teleconnect, Java, SQL, Oracle, 4GL, Weblogic Roles & Responsibilities: • Responsible for service delivery management and operational management of systems & service for the client Orange UK, Everything Everywhere (EE Ltd) & T-Systems. • Projects/ services include, delivery and improvement of new tariffing delivery mechanism for revenue operations team; Production support (L2), maintenance support (L3), project integration testing and revenue assurance support for client’s customer contact apps, finance & billing systems, customer interactions applications and SharePoint 2007 • Managed, motivated & mentored a high performing team of 20 developers, who were providing 24x7 support & service delivery for customer facing applications • Proactively managed risks and issues and consulted with technical architects, delivery manager, change coordinator, 3rd party support teams and NTT’s support & development engineers to resolve priority incidents and changes • Addressed customer issues and concerns & conducted operational review meeting by providing updates and reports on performance against agreed and set KPIs, system availability, SLA metrics and value adds • Established and championed service improvement initiatives, knowledge management initiatives and continuous innovation programs • Responsible for planning work within NTT team to meet agreed objectives & tolerances for schedule, budget & scope. Managed commercials for the entire service, including revenue recognition, revenue forecasting and monthly billing Technical Lead, NTT DATA India Pvt Ltd, Bangalore & Ireland Apr’08 – Apr’09 Environment/ Technology: Oracle 10g, Oracle Warehouse Builder 10g, TOAD, HP open view service desk 4.5 client Responsible for development and testing of Datawarehouse application and objects for the client Meteor Mobile Communication Ltd Senior Software Engineer, NTT DATA UK, Edinburgh Apr’06 – Mar’08 Environment/ Technology: ALIS (Policy Administration Software supplied by FIS-Software), IBM DB2, J2EE Played a role of a senior business analyst and senior test analyst for the client Scottish Widows Plc, who specialized in UK life insurance, pensions and investments markets Software Engineer, NTT DATA India Pvt Ltd, Bangalore Apr’05 – Mar’06 Environment/ Technology: IBM DB2, J2EE, Java Swing, Rational Test Manager Played a role of a developer and test analyst for the client UNISYS, who supports applications for general insurance in property and casualty insurance SKILLS • Good business and domain knowledge in telecommunication, insurance (general, life and Lloyd’s Specialist insurance), UK pensions, CRM systems (strategy and Implementation) and business capability management (that includes business process experience related to demand-to-quote, order-to-fulfilment and issue-toresolution) • Strong knowledge and experience on Software Development Life Cycles methodologies i.e. Waterfall, V-Model, Incremental, Agile (Scrum), PMBOK and ITIL standards • Experienced in using project management methodologies and framework within the project life cycle for successful project execution and delivery • Strong knowledge and experience in program & account management, transition management, vendor management, people management, business development and strategy, business analysis, application portfolio rationalization (APR), IT service management, change & problem management, master data management, pre-sales activities, testing & test management, design thinking, lean methodology • Hands-on experience in using Oracle 10g as backend database, Database tool (TOAD), SQL, Test management tools like Mercury Quality Center, Salome, Test Director and working knowledge on code development tool such as Oracle Warehouse Builder 10g • Good working knowledge on IEX Workflow Management tool, SalesForce.com (sales & service cloud), Eloqua 10, SharePoint, ServiceNow, SOAPUIPro, JIRA, Confluence. Experienced in using MS Project, Visio and MS Office Suite • Basic knowledge on Blockchain technology and, RPA and its applications CERTIFICATION, WORKSHOPS AND TRAININGS • • • • ITIL Foundation certified Certified on VSP (VMware Sales Professional) provided by VMware Participated in Design Thinking workshop organized by EIT Health as a part of Innovation Day VMWare In-house training on Design Thinking, SalesForce.com (Service cloud), IEX Workflow Management, Eloqua, Miro (online whiteboard) • NTT DATA In-House training: BI & DWH concepts, ETL concepts, OLAP concepts and Oracle Warehouse Builder 10g, ITSM & ITIL, Project Management & Estimation technique, SDLC, Agile Methodology-Scrum, Transition Management, MS Project, Software Testing, SOAPUI, Test Management Tool (Salome, Mantis, Rational Test Manager, Test Director), Rational Robot, Quick Test Professional (QTP), ServiceNow, SharePoint, Life & General Insurance concepts, Lloyd’s Specialist insurance, Telecommunication concepts OTHER INITIATIVES/ ACTIVITIES Teaching Assistant, Uppsala University, Uppsala Student Representative, Uppsala University, Uppsala Supervisor & Mentor, VMWare, Bangalore Sep’19 – Jun’20 Sep’18 – Jun’20 Sep’15 – Jul’18 Supervised and Mentored interns for the Internship program within the VMware BSS functional groups CSR Lead & CSR newsletter author, VMware, Bangalore Sep’15 – Jul’18 Recognised with a “Go-Getter Award” during FY16 for my commitment and involvement to the projects Diversity & Inclusion POD lead, VMware, Bangalore Sep’15 – Jul’18 Recognised with a “India Ambassador award” during FY17 for my contributions Design and develop multiple whiteboard video animation for various internal VMware Sep’15 – Jul’18