Gurdip Singh

Sr. Sales manager

G Next era solar energies - Ambala, Haryana

June 2018 to Present

KEY FUNCTONS and RESPONSIBILITIES AREAS

• Cold calling to customer to generate leads for solar power plant.

• Core work is to call customer and fix appointment for advisor for presentation of how solar power

plant work and how to save 80% electricity Bill's savings.

• Taking care of sales team.

• Applying the Decision Making approach to resolve discrepancies based on research and experience.

• Discuss the monthly sales targets for sales team.

Sr. Team Leader

E safe solutions - Ambala, Haryana

March 2013 to June 2018

Reporting Manager

KEY FUNCTONS and RESPONSIBILITIES AREAS

• Core work is to handle Inbound

• Taking care of Tech Sales process.

• Applying the Decision Making approach to resolve discrepancies based on research and experience.

• Preparing sales report and agent productive report.

• Taking escalations when ever required.

PROFESSIONAL EXPERIENCE

Team Leader

Innovative Business Solutions Pvt ltd - Mohali, Punjab

April 2012 to February 2013

KEY FUNCTONS and RESPONSIBILITIES AREAS

➢ Cold calling to customer to generate leads for insurance Advisor for insurance plans presentation.

➢ Core work is to call customer and fix appointment for advisor for presentation of the plan and sales.

➢ Taking care of backend process of data valaditation.

➢ Applying the Decision Making approach to resolve discrepancies based on research and experience.

➢ To discuss the monthly review call with Canadian SME (Subject Matter Expert) from sending Agenda

to the participants to recording and sending the MOM (minute of meeting) and further action plans.

RESPONSIBILITIES

◦ Conducting New Hire Process Training.

◦ Introduced a restructured Training Plan for new hire and standardized the same

◦ Preparing the office reports.

◦ Identifying and implementing strategies for building team effectiveness by promoting a spirit of

cooperation between team members.

PROFESSIONAL EXPERIENCE

Head office Co-coordinator

Million Miles Infrastructure and Developers Ltd

January 2010 to March 2012

Reporting to CMD

Roles & Responsibilities: -

➢ Spearheaded entire office activities including briefing, management

➢ Handling all queries, assisting other members in resolving an unusual situation to customer s

satisfaction.

➢ Preparing the office reports.

➢ Identifying the problem areas, which included research & update about the given detail and also to

identify the root cause of the problem.

➢ Comfortable with company Software's

PROFESSIONAL EXPERIENCE

Team Leader

Competent Synergies Pvt. Ltd - Delhi, Delhi

October 2006 to December 2009

Client Reliance

Team Leader (Operations)

As a TEAM LEADER Retention & Escalations in the Reliance BPO I was handling a team for HPH and

Delhi Prepaid PROCESS of Reliance.

Roles & Responsibilities: -

➢ Spearheaded entire floor activities including briefing, debriefing, break management

➢ Handling difficult queries, assisting team members in resolving an unusual situation to customer s

satisfaction.

➢ Responsibility for maintaining the Service Level Agreements with client.

➢ Taking briefing sessions during major shift change.

➢ Preparing the ACD reports of executives.

➢ Responsible for meeting the targets such as average handle time (AHT), quality and Service level.

➢ Responsible for identifying the problem areas, which included research & update about the given

subject and also to identify the root cause of the problem.

➢ Identifying and implementing strategies for building team effectiveness by promoting a spirit of

cooperation between team members.

KEY RESPONSIBILITIES AREAS

➢ Handling team of 15 agents

➢ Updating and maintaining APR (agent's productivity reports) on daily basis.

➢ Updating and maintaining summary tracker and daily tracker.

➢ Responsible for generating disposition reports from CRM.

➢ Coordinating with quality analyst to maintain quality parameter as required by the client.

➢ Coordinating with training department to improve the product knowledge of agents.