Gurbindar Singh

RESUME GURBINDAR SINGH Dhungel Niwas, 1st Floor, Tombajote Rd, Matigara, West Bengal- 734010, INDIA. - Email--Skype: gurvinder.singh969 -------------------------------------------------------------------------------Extensive call center management experience for major (WIPRO, institutions. Possess strong team leadership, coaching, and motivational skills. Technologically savvy with extensive experience working with telephony systems. Well rounded consultative coaching management style and extensive interviewing and hiring experience. Establish performance goals to exceed efficiency levels, quality assurance standards, and sales targets. Core competencies include: Driving the development of superior customer service, sales and high performance. Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff. Building a team that effectively supports client programs, products and services. Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels. Leading workflow distribution and floor management to ensure service levels are satisfied. Interaction with client for various projects and transitioning. ------------------------------------------------------------------------------WIPRO PVT LTD. (KOLKATA) Date – March 2010 to May 2014. Customer Care Representative S.M.E. / T.L. Provided quality customer service with a high volume central processing and distribution center. Accurately and efficiently input data utilizing the exception alpha-numeric keyboarding skills. Kept apprised of products, services, promotions and warranties. Represented third-party national catalog companies and home shopping networks. Responded to customer calls and inquiries regarding product orders, warranty issues. Expedited and facilitated the escalation of customer service issues. As team leader, motivated and supervised an outbound call center staff of 200 staff. Conducting interviews with responsibility for the placement of employees. Developed a system and call scripts to facilitate the efficient management of call volume. Ensured strict adherence to company policies and procedural guidelines. Provide customer service excellence and technical support on telephony systems. Preparing Dialer Reports. People’s Choice RE. (Philadelphia, U.S.) Date- June 2014 to Dec 2019. Real Estate Virtual Assistant / Business Manager. Job Responsibilities included: Calling sellers and generating leads. Arranging appointments for walk through / Closing. Doing Contracts and negotiating deals, Regular follow-ups on sellers. Experienced in MLS. Australian Escapes - Currently working as a part time remote VIRTUAL ASSISTANT. Job responsibilities included but not limited to , making calls to perform surveys, enrolling clubs to ensure they book the packages, receiving calls for package details , sending Introduction Email etc. VA ( Contract Based Job)- Worked as Admin Assistant for a US real estate Agent. Preparing contracts via Dotloop, updating documents on Skyslope, maintaining CRM ( Follow up Boss), running Hot sheet search on FlexMLS, Updating information on Trello, sending emails to sellers, title co. agents etc. Permanent Add: C/O, Jasbeer Singh, Janata Motor. Sevoke road, Siliguri, opp. Of Gurudwara. D.O.B. 23/02/1983 COMPUTER SKILLS MS Word, Excel and PowerPoint; telephony and proprietary call center systems. Languages Known: English. / Hindi. Bengali, Nepali, Punjabi.