Gunjan

 Gunjan Singh I have professional, enthusiastic and can give assurance that I can deliver. With my skills and experiences with updating records, verification, attention to detail and customer service, I am confident that I will be an asset. I have good knowledge for ecommerce startups. I am well versed with Amazon, Shopify and Etsy. Can work on CSR tools like SM7, Assistly, Kana email software and Comms100 chat software. Core Competencies Web Content Management Learning Management Project Management & Reporting Vendor and Client management Customer Service Service Level Management Applied value add initiator E-commerce Working with Start-ups Office Management Amazon Work Experience: I have 4 years of experience working with Amazon businesses. I am well versed with seller central. Inventory Management, Order Management, I can generate custom reports using pivot table and have a niche in customer service. I can assure you with extensive experience working with online businesses I could be an asset to your business. Managing Amazon Storefront, Buy.com and Newegg store for client. Creating new product listing pages (including variations) using FLAT FILES. Update titles, images, product descriptions, features and keywords on existing product pages. Accessing content for its efficiency for product performance Creating Email templates and responding to customer service emails. Generating Purchase orders and coordinating with Vendors for ordering and re-ordering products. Managing promotions and Amazon Campaigns. Reporting Sales, returns, shipment reconciliation in MS Excel. Creating shipments and generating shipping documents Daily price monitoring and re-pricing per specified guidelines. Using Photoshop for making photos suitable for Amazon platform. Trained and working experience on Pinterest for driving in more sales. Have knowledge of creating Amazon, Google and Facebook Ads Used 3rd party fulfillment providers (Amazon, Shipwire) to ensure fulfillment of customer orders Hands on Experience on tools Shopify / Assistly (now desk.com), Shipwire, Amazon and Paypal. In addition to these I have HR related Skills: Recruitment Manager Suneese LTD. UK http://www.suneese.com/ Report directly to the Managing Director. Sourcing vacancies and marketing data. Managing Team of 4-6 people for data processing. Recruitment and training of new team members. Responsible for the operations of the Recruitment Department. Managing and organizing the jobs board account and recruitment trackers/site. Updating the company's employee handbook Responsible for the offer letters Responsible for the weekly work diary reviews. Responsible for weekly reporting and coordination with higher management for the enforcement of team recommendations. Co-ordinating with technical team to solve software related issues. Computer Proficiency Software’s Packages: MS Office 2003, MS Office 2007, MS Office 2010, Website Designing: Front page2000, HTML, DHTML. Operating System: Windows XP, 2000, Vista, Window 7, Window 8.1 Hardware: Assembling & Maintenance of PC, Networking E-commerce Software--Photoshop CS6, Magento (Managing Storefront), Google Adwords, Etsy, Facebook Store, Bigcommerce, Ecwid, Pinterest, desk.com, Shopify, Wrike, ASANA- project management tool, Product Listing (Amazon, Buy.com and Ebay) Strengths Good quality Project & People management skills. Interpersonal skills, analytical skills, documentation skills with exceptional knowledge of MS Office. Have provided support Global clientele and have a passion for assisting people across global with the knowledge and skills I have attained. I have worked with start-ups / small business and possess skills to run a business from scratch. I cherish and accomplish my customer centric approach. The outlook to go a step forward for the clients and do whatever we can, giving due respect to the precincts we have. Have structured approach blended with self-motivation, creativity and initiative to achieve both personal and corporate objectives Personal Details Nationality : Indian Sex : Female Marital Status : Married Languages Known : English and Hindi