Gumercinda Julianne de la Merced

Gumercinda Julianne de la Merced Blk 350 Yishun Avenue 11 #03-239 Singapore 760350 -- WORK HISTORY March 2013 - May 2017 QC Styropackaging corp. Customer Service executive Provide general administrative and sales support to business. Perform sales support in order fulfillment. Tasks include preparing of Sales Order / Delivery Order / Invoice Coordinate with warehouse personnel on preparation and readiness of goods. Assist in creation and updating of customer database. Process Monthly Billing & Report. Coordinate with the courier/ Freight Forwarder for the delivery. Prepare and follow up sales quotation Handle customer enquiries Coordinate and liaise with supplier. Issue Purchase Order & verify supplier invoice and payment. Sourcing for the best price while maintaining quality. Maintain and update CRM Coordinate with the sales team for order processing Process & coordinate all the return merchandise authorization (RMA). Jan 2010 - Feb 2013[24]7 customer Phils. Inc Customer Service Representative Answer general inquiries and product information Manage large amounts of incoming calls Provides billing explanation and payment extensions, service requests. Handle customer complaints, provide appropriate solutions and alternatives Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives Assist trainees to transition from training environment to operations. Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way Sept 2005 - Jan 2010Vocativ Systems, INC Technical SUPPORT REPRESENTATIVE Responsible for maintaining a professional and satisfied relationship with customers by providing product and service troubleshooting while educating about the features and benefits of their subscription. Manage large amounts of incoming calls Seize opportunities to upsell products when they arise Provides resolution to customer complaint Answers email query sent Keep records of all conversations in our call center database in a comprehensible way Seize opportunities to upsell products when they arise Nov 2004 - May 2005CA TELESERVICES INC Telespecialist Make outbound calls across different states in US to do survey for different food item to both commercial and non commercial establishment Contributes to team effort by accomplishing related results as needed. Maintains safe and clean working environment by complying with procedures, rules, and regulations. Keep records of all conversations in our call center database in a comprehensible way Maintains call center database by entering and verifying information; updating contact log. EDUCATION 2001 - 2004 Manila Central university B.s. Medical technology 1999 - 2001Far Eastern University 1st and 2nd year 1995 - 1999Siena College QC 1989 - 1995 Siena College QC PERSONAL INFORMATION Age : 33years old Date of Birth : July 8, 1983 Place of Birth : Quezon City, Philippines Sex : Female Height : 5’2 Weight : 140 lbs. Religion : Roman Catholic Civil Status : Single