Gulshan

GULSHAN SHAIK Customer Service Executive Customer focused professional with over 4 years of experience in facilitating airline ground operations at regional and International airports.History of success in de-escalating customer issues, enhancing customer experiences and satisfaction.Looking to take next career step in customer service and leadership with a airline committed to elevating customer travel experiences. -- Chennai, India linkedin.com/in/gulshan-shaik-65a855125 @itsmegulshan srgulshan WORK EXPERIENCE SKILLS Customer Service Executive Tata Sia Airlines - Vistara Amadeus 01/2018 – Present Chennai,India Sabre Ms Office Excellent Communication Achievements/Tasks Awarded as Star performer of the year for 2018-19. Awarded prestigious V-clap award for best performance and appreciations. Outstanding ability to work for long durations Rewarded twice for giving highest revenue for the company. In-depth knowledge of amadeus ticketing and booking reservations Assist misconnected and rerouted customers during irregular operations. Problem Solving ability Time management Processed tickets, Checked baggage and monitored carry-on baggage for size and quantity. Greeted and assisted all customers, Including providing help with check-in, tagging Luggage's ,ticket changes, re-booking and special service requests. Contact: Ganesh Kumar - Deputed for station Setup for Raipur Generated 4.5 L ancillary revenue for a month Jet Airways India Private Limited Guest Service Assistant 03/2016 – 08/2019 ACHIEVEMENTS Chennai,India Appreciated by OAL passenger in social media for helping her in taking her to the boarding gate in wheelchair Responsibilities/Tasks Delivering the highest level of customer service at all touch points. V-clap winner for twice Performing pre and post flight administration duties. Constant liaison with check-in, Boarding gate, Ramp, Cargo and Lounge. LANGUAGES Checked in guests for international and domestic travel using Sabre Interact check in system. English Announced and provided information on arrival and departure times, boarding procedures, gate changes. Contact: Karthikeyan - Urdu B.Tech Siddharth Institute of Science and Technology Aeronautical Engineering Diploma PTC Avaiation 08/2015 – 01/2016 Telugu Tamil EDUCATION 05/2011 – 03/2015 Hindi Airline and airport mangement INTERESTS Travelling Youtuber Blogging Cricket