Guinn Wright

Stacey “Guinn” Wright Customer-focused Service Professional Contact --linkedin.com/in/guinn-wright-writes Key Skills Interpersonal communication Strategic thinking Financial acumen Time management Conflict resolution Problem solver Digital literacy Activities and Interests Reading Writing Music Table-top Gaming Building Lego Education December 2000 BA Communications Cedarville University Cedarville, OH References Erin Job Barnes & Noble Training Manager-- Tiffany Dersam-Hewes Barnes & Noble Store Manager-- Kathy Tredo Barnes & Noble Assistant Store Manager- Profile Quality-focused professional skilled in customer service, professionalism, and targeted goal achievement with sustained revenue growth, efficiency, and accuracy. Motivational leader, strategic planner, and analytical problem solver with a demonstrated record of success. Experience July 2023 – Current Owner • guinnreads • Anaheim Provide proofreading and copyediting on a freelance basis. Completed work proofreading a non-fiction book with an expected publication date of 2025. Completed work proofreading 3 tabletop RPG Homebrew modules. Proficient in MS Office, CMOS, MLA, APA. Social media manager and content creator. Podcast producer and editor. February 2016 – January 2022 Store Manager • Barnes & Noble • Irvine Managed a two-million-dollar location with 3 assistant managers and 12+ employees, both single and multi-component locations. Earned 92% overall customer service score and 94% customer satisfaction score. Increased sales and operational efficiency in payroll, inventory, and gross margin. Used analytical and problem-solving skills to course-correct a failing store and generate a profit within 15 months. August 2001 – January 2016 Assistant Store Manager • Barnes & Noble • Orange County Consistently met business targets through employee engagement and forward-thinking planning. Applied performance data to evaluate and improve operations, target current business trends, and forecast needs. January 2001 – July 2001 Department Manager • Barnes & Noble • Orange Consistently exceeded performance standards and demonstrated strong follow-up to relative goals. Acted with a sense of urgency based on the demands of the department. Set clear expectations and execution standards. Drove sales by setting and monitoring daily KPI goals. November 1999 – December 2000 Bookseller • Barnes & Noble • Santa Ana Consistently delivered excellent customer service. Achieved daily KPI goals using customer service, time management, and accuracy. Served as a mentor for new employees. June 1999 – August 2000 Literary Assistant/Intern • Center Theater Group • Los Angeles Facilitated smooth and efficient office operations, including call handling, data entry, conference equipment management, and meeting coordination. Participated in the development of new works. Organized the distribution of printed material to each director and cast. Organized and digitized the literature vault.